Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318481 ↗ ServiceMax

Crossover Health Management Services • Virtual Tech • PC

📍 Crossover Health - Life @ Wellness Center - MPK281 — 193 Jefferson Drive, Menlo Park CA, 94025

Dec 3, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 2, 2026
✓ SLA Met (18 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: On Hold
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 3, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 5 On Hold ▶ Running 2 2
Dec 5 → Dec 5 Assigned ▶ Running 0 2
Dispatch 0.0d
Holding 2.8d (excluded)
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
2.8 days
Coordinators
0.0 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Jan 2, 2026 Completed: Dec 5, 2025 (28 days early)
📅
2.8 days Total Age
⏱️
2.8d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548474
Exam bed remotes not syncing, MPK281
Closed
table is not syncing to the remotes. They have tried unplugging the beds and syncing them but they are not working. Room:House Serial Number: v2213165 Midmark 626
Priority
Standard
Origin
Email
Reason
New Case
Contact
Edgar Chavez
Owner
Virtual Tech
Created
Dec 3, 2025
Work Orders from this Case (3)
WO-01318481 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Dec 3, 2025 • Closed: Dec 5, 2025
WO-01324067 Invoiced
Virtual Tech - Field Repair • Angel Rios
Created: Dec 5, 2025 • Closed: Jan 7, 2026
WO-01324068 Invoiced
Virtual Tech - Field Repair • Angel Rios
Created: Dec 5, 2025 • Closed: Jan 8, 2026
Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 2.8 days stuck in "On Hold"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
2.8d
Assigned
0.0d / 0.5d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked warranty status with MM - expired 2021 triaged service request and opened WO for each bed - parts ordered for tech to install
🔍 Technician Findings
triaged service request and opened WO for each bed - parts ordered for tech to install
⚠️ Problem Description
table is not syncing to the remotes. They have tried unplugging the beds and syncing them but they are not working. Room:Carla Espinosa Serial Number: v2213129 Midmark 626 Room:House Serial Number: v2213165 Midmark 626 https://www.ebiotrack.com/workorder.php?wo=70085

Timeline

📞
Case Linked Dec 3, 12:14 PM
Case Number: 00548474
Subject: Exam bed remotes not syncing, MPK281
Status: Closed
📋
▶
2 Work Order Created Dec 3, 12:35 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
4 Labor Added Dec 5, 3:10 PM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold
To: Assigned
Duration in Previous: 2d 2h
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 9, 5:13 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-248617

Bottlenecks

Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00548474
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 3, 12:35 PM
Invoice #
SM-248617

Work Details (1)

Name Type Status Qty Amount Date
WL-03028237 Labor Open 0.31666666666667 $59.50 Dec 5, 3:10 PM

Details