table is not syncing to the remotes. They have tried unplugging the beds and syncing them but they are not working.
Room:House
Serial Number: v2213165
Midmark 626
1/07 Arios - Cant' close WO because there is an open parts order.
1/07 ARios - Travel time on WO-01324068
12-26 MBurris spoke with Edgar and adjusted dure to UPS
12/26/2025 Sraman - updated due date and sent teams message to ASC to reschedule. Parts not expected until 1/5 and this is currently scheduled for 1/2. Not sure why the parts have been held up for so long.
12-22 Mburris called site and LM on Vmail for POC asking if we can adjust appt date
12-22 Mburris called spoke with Edgar Chavez and set appt 12-30 10am
🔧Work Performed
Customer advised they're no longer having issues with remote not syncing. Billing for part shipped to site. Tracking# 1ZE444250371625842 Delivered Friday, Jan 2, 2026
🔍Technician Findings
Called customer when I was about 20 mins away from work site to advise them of my ETA, while on the phone customer (Aseel), she advised that they're no longer having issues with the remote for this chair.
⚠️Problem Description
table is not syncing to the remotes. They have tried unplugging the beds and syncing them but they are not working.
Room:House
Serial Number: v2213165
Midmark 626 https://www.ebiotrack.com/workorder.php?wo=70176
📋
Outbound to +19252346755
Completed Dec 26, 2025
12-26 MBurris spoke with Edgar and adjusted dure to UPS
📋
Outbound to +19252346755
Completed Dec 22, 2025
12-22 Mburris called site and LM on Vmail for POC asking if we can adjust appt date
📋
Outbound to +19252346755
Completed Dec 22, 2025
12-22 Mburris called spoke with Edgar Chavez and set appt 12-30 10am
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324068Location: Crossover Health - Life @ Wellness Center - MPK281Address: 193 Jefferson Drive Menlo Park, CA 94025Device: Problem Description: table is not syncing to the re
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324068Location: Crossover Health - Life @ Wellness Center - MPK281Address: 193 Jefferson Drive Menlo Park, CA 94025Device: Problem Description: table is not syncing to the re
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324068Location: Crossover Health - Life @ Wellness Center - MPK281Address: 193 Jefferson Drive Menlo Park, CA 94025Device: Problem Description: table is not syncing to the re
📅
WO-01324068 - Virtual Tech - Field Repair - Menlo Park - Crossover Health - Life @ Wellness Center - MPK281
Jan 7, 2026 1:00pm – 3:00pm
Work Order: WO-01324068
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health - Life @ Wellness Center - MPK281
Address: 193 Jefferson Drive, Menlo Park, CA 94025
Manufacturer:
Model #:
Serial #:
Contact Name: Edgar Chavez
Contact Phone: 9252346755
Contac
Timeline
📞
Case Linked Dec 3, 12:14 PM
Case Number:00548474
Subject:Exam bed remotes not syncing, MPK281
Status:Closed
⏳3.0 business days
📋
▶
3
Work Order Created Dec 5, 12:25 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086327
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨11.0 business days
🔩
▶
2
2x Parts Added Dec 19, 4:22 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 3h
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 22, 12:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:2d 20h
🗓️
▶
2
Status: Scheduled Dec 22, 1:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-30T18:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Michael BurrisDec 23, 1:47 PM
Scheduled For:2026-01-02T18:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Michael BurrisDec 26, 3:12 PM
Scheduled For:2026-01-07T18:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Angel RiosJan 7, 10:57 PM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 9h
✔️
Status: Completed by Angel RiosJan 7, 11:11 PM
From:Tech On Site
To:Completed
Duration in Previous:14m
🏁
Status: Closed by Angel RiosJan 8, 8:51 PM
From:Completed
To:Closed
Duration in Previous:21h 40m
⏳2.4 business days
📄
▶
3
Status: Ready to Bill Jan 12, 5:04 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251036
Bottlenecks
Awaiting Parts
Duration: 10.8 business days (threshold: 3.0 business days)
Exceeded by 7.8 business days
Scheduled
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)