table is not syncing to the remotes. They have tried unplugging the beds and syncing them but they are not working.
Room:House
Serial Number: v2213165
Midmark 626
1/12/26 DPatton - Hi @Dylan Nakoff Can we charge for travel for this trip? (no labor, only travel) ---> Called customer when I was about 20 mins away from work site to advise them of my ETA, while on the phone customer (Aseel), she advised that they're no longer having issues with the remote for this chair.
12-29 Mburris email sent to POC looking for 1-6
12-29 Mburris
1ZE444250371625842
Estimated delivery
Monday, January 05 between 9:15 A.M. - 1:15 P.M
12/29/2025 Sramen - updated due date based on parts ETA.
12/24/2025 JRolston - Per email from UPS, site may have moved. UPS attempting to determine corrected address. No new ETA as of yet.
12/18/25 SReich.
Order No: 744673
Customer PO No: PO015555
Customer: EMSAR Inc
Ship To Name: Crossover Health Management Svcs
Ship To Address: 193 Jefferson Dr
Ship To City/State: Menlo Park, CA 94025-1114
Waybill (Tracking #): 1ZE444250371625842
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 18-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10106-00 SERIAL #: DESCRIPTION: KIT, WIRELESS BASE STATION PC BOARD
🔧Work Performed
Called customer when I was about 20 mins away from work site to advise them of my ETA, while on the phone customer (Aseel), she advised that they're no longer having issues with the remote for this chair.. None, customer advised they're no longer having issues with remote not syncing.
🔍Technician Findings
Called customer when I was about 20 mins away from work site to advise them of my ETA, while on the phone customer (Aseel), she advised that they're no longer having issues with the remote for this chair.
⚠️Problem Description
table is not syncing to the remotes. They have tried unplugging the beds and syncing them but they are not working.
Room:Carla Espinosa
Serial Number: v2213129
Midmark 626 https://www.ebiotrack.com/workorder.php?wo=70175
📋
Outbound to +19252346755
Completed Jan 6, 2026
📧
Email: EMSAR Request for service at Crossover Health - Life @ Wellness Center - MPK281 (Email to schedule service)
Completed Dec 29, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Crossover Health - Life @ Wellness Center - MPK281 (Email to schedule service)
Body:
Hi Edgar Chavez,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your table is not syncing to the remotes.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324067Location: Crossover Health - Life @ Wellness Center - MPK281Address: 193 Jefferson Drive Menlo Park, CA 94025Device: Problem Description: table is not syncing to the re
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324067Location: Crossover Health - Life @ Wellness Center - MPK281Address: 193 Jefferson Drive Menlo Park, CA 94025Device: Problem Description: table is not syncing to the re
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324067Location: Crossover Health - Life @ Wellness Center - MPK281Address: 193 Jefferson Drive Menlo Park, CA 94025Device: Problem Description: table is not syncing to the re
Jan 7, 2026 2:10pm
@Michael Burris @Nicholas Willick
Was tech onsite today?
Customer reached out saying service no longer needed. Can we cancel?
Jan 12, 2026 9:40am
Hi @Dylan Nakoff Can we charge for travel for this trip? (no labor, only travel) ---> Called customer when I was about 20 mins away from work site to advise them of my ETA, while on the phone customer (Aseel), she advised that they're no longer having issues with the remote for this chair.
📅
WO-01324067 - Virtual Tech - Field Repair - Menlo Park - Crossover Health - Life @ Wellness Center - MPK281
Jan 7, 2026 1:00pm – 3:00pm
Work Order: WO-01324067
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health - Life @ Wellness Center - MPK281
Address: 193 Jefferson Drive, Menlo Park, CA 94025
Manufacturer:
Model #:
Serial #:
Contact Name: Edgar Chavez
Contact Phone: 9252346755
Contac
Timeline
📞
Case Linked Dec 3, 12:14 PM
Case Number:00548474
Subject:Exam bed remotes not syncing, MPK281
Status:Closed
⏳3.0 business days
📋
▶
3
Work Order Created Dec 5, 12:23 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086326
Status:Canceled
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨14.0 business days
📅
Status: Ready for Scheduling by John RolstonDec 24, 9:11 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:18d 20h
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 29, 12:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 2h
⚠️6.0 business days
🆕
▶
2
Status: Entered Jan 6, 1:47 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:a0h8Y00000JjGEfQAN, Angel Rios
📅
▶
2
Dispatch Scheduled Jan 6, 1:53 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:5m
⏳2.0 business days
🔧
Status: Tech On Site by Angel RiosJan 7, 5:37 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 3h
⏱️
Labor Added Jan 7, 10:57 PM
Type:Labor
Status:Open
Qty:2.5
⏱️
▶
2
3x Labor Added Jan 7, 11:13 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 36m, 0m
⏳3.1 business days
💵
Status: Billing Review by Diane PattonJan 12, 9:39 AM
From:Closed
To:Billing Review
Duration in Previous:4d 10h
📄
▶
3
Status: Ready to Bill Jan 12, 10:14 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🧾
Invoice Created
Invoice Number:SM-250958
Bottlenecks
Awaiting Parts
Duration: 13.8 business days (threshold: 3.0 business days)
Exceeded by 10.8 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)