Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✗ SLA Missed (1 biz days late)
🕐 Clock stopped: Canceled (Jan 12, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Dec 11 → Jan 12, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Dec 11, 2025
Canceled: Jan 12, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 11 → Dec 11 |
Created |
▶ Running
|
0 |
0 |
| Dec 11 → Dec 11 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Dec 11 → Dec 11 |
Assigned |
▶ Running
|
0 |
0 |
| Dec 11 → Jan 12 |
Scheduled |
▶ Running
|
20 |
20 |
| Jan 12 → Jan 12 |
Entered |
▶ Running
|
0 |
20 |
Coordinators
21.0 days
Over SLA
Created: Dec 11, 2025
Due: Jan 10, 2026
Completed: Jan 12, 2026 (1 days late)
⏱️
20.3d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
⚠️
18.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00547938
New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Closed
1x for CBTs in EMSAR U Ending 1/10
🚨
Primary Delay
20.3 days stuck in "Scheduled"
⏱️
Total Delay
18.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.6d
/ 1.0d SLA
Scheduled
20.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/12 KHardison,cancelling per Matt B. Not needed
1/12 Per Matt, Tech did not need this WO. Please cancel.
⚠️
Problem Description
1x for CBTs in EMSAR U Ending 1/10
Timeline
📞
Case Number:
00547938
Subject:
New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
Technician:
Christopher Morning
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
7m
🆕
From:
Scheduled
To:
Entered
Duration in Previous:
31d 16h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
2h 13m
Bottlenecks
Scheduled
Duration: 20.3 business days (threshold: 2.0 business days)
Exceeded by 18.3 business days