Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324984 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Christopher Morning Trunk Stock — 1505 Slate Ridge Rd, Knightdale NC, 27545

Dec 11, 2025 → Jan 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✗ SLA Missed
Active: 24 biz days
🕐 Clock stopped: Canceled (Jan 19, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Dec 11 → Jan 19, 2026
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Dec 11, 2025 Canceled: Jan 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0
Dec 11 → Dec 11 Assigned ▶ Running 0 0
Dec 11 → Jan 19 Scheduled ▶ Running 24 24
Jan 19 → Jan 19 Entered ▶ Running 0 24
Dispatch 0.0d
Coordinators 25.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.0 days
Over SLA
Created: Dec 11, 2025 Due: Jan 17, 2026 Completed: Jan 19, 2026 (1 days late)
📅
25.0 days Total Age
⏱️
24.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
22.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547938
New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Closed
1x for CBTs in EMSAR U Ending 1/10
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (5)
WO-01324983 Canceled
Cross-Training
Created: Dec 11, 2025
WO-01324984 (current) Canceled
Cross-Training
Created: Dec 11, 2025
WO-01324985 Invoiced
Cross-Training • Christopher Morning
Created: Dec 11, 2025 • Closed: Jan 15, 2026
WO-01324999 Invoiced
Cross-Training • Christopher Morning
Created: Dec 11, 2025 • Closed: Dec 23, 2025
WO-01325000 Canceled
Cross-Training
Created: Dec 11, 2025
Behind Schedule - Needs Attention
Canceled • 83 days old
🚨
Primary Delay 24.5 days stuck in "Scheduled"
⏱️
Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
24.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/19 KHardison - Cancelling. Tech did not see WO.
⚠️ Problem Description
1x for CBTs in Axiom Ending 1/17

Timeline

📞
Case Linked Dec 2, 9:41 AM
Case Number: 00547938
Subject: New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 11, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Status: Assigned Dec 11, 3:15 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Christopher Morning
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-12T13:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2m
🚨 25.0 business days
🆕
Status: Entered by Melissa Owens Jan 19, 8:34 AM
From: Scheduled
To: Entered
Duration in Previous: 38d 17h
🚫
Status: Canceled by Kimberly Hardison Jan 19, 10:19 AM
From: Entered
To: Canceled
Duration in Previous: 1h 45m

Bottlenecks

Scheduled
Duration: 24.5 business days (threshold: 2.0 business days)
Exceeded by 22.5 business days

🔗 Related Artifacts

📞
Case 00547938
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 11:17 AM
Invoice #
N/A

Details