Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324999 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Eric Colon Trunk Stock — 500 GILLS CREEK PKWY, APT 710, COLUMBIA SC, 29209

Dec 11, 2025 → Dec 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 23, 2025
✓ SLA Met (1 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Dec 22, 2025)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 22, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 11, 2025 Completed: Dec 22, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0
Dec 11 → Dec 11 Assigned ▶ Running 0 0
Dec 11 → Dec 22 Scheduled ▶ Running 7 7
Dec 22 → Dec 22 Tech On Site ▶ Running 0 7
Dispatch 0.0d
Coordinators 7.9d
Field Work 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.9 days
Over SLA
Field Work
1.9 days
Over SLA
Created: Dec 11, 2025 Due: Dec 23, 2025 Completed: Dec 23, 2025 (on time)
📅
8.9 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Morning — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 21, 2025
Visit 2 Dec 22, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547938
New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Closed
1x for CBTs in EMSAR U Ending 1/10
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (5)
WO-01324983 Canceled
Cross-Training
Created: Dec 11, 2025
WO-01324984 Canceled
Cross-Training
Created: Dec 11, 2025
WO-01324985 Invoiced
Cross-Training • Christopher Morning
Created: Dec 11, 2025 • Closed: Jan 15, 2026
WO-01324999 (current) Invoiced
Cross-Training • Christopher Morning
Created: Dec 11, 2025 • Closed: Dec 23, 2025
WO-01325000 Canceled
Cross-Training
Created: Dec 11, 2025
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
7.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12-22-25 CTM - Performed repair on VETPRO DC arm , adjusted tightness of arm .Tested PASS. Notified POC of completion . Also asked POC to test to see if it was to her satisfaction . She said yes.
🔍 Technician Findings
12-22-25 CTM - OJT with Eric Colon , repair arm on VETPRO DC . Notify POC of findings and completion
⚠️ Problem Description
2x OJT for Christopher Morning w/ Eric Colon Week Ending 12/23 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Repair Q: Make / Model?: VETPRO DC / 30-A1062 Q: Service Performed?: Repaired arm on equipment Q: Mentor?:" Eric Colon

Timeline

📞
Case Linked Dec 2, 9:41 AM
Case Number: 00547938
Subject: New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 11, 11:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 11, 12:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 12m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-21T13:00:00.000+0000
⚠️ 6.0 business days
💵
2x Expenses Added Dec 18, 2:07 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Morning Dec 22, 11:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 23h
⏱️
▶
2 7x Labor Added Dec 22, 5:59 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 6h 24m
🏁
Status: Closed by Shawn Rogers Dec 23, 8:47 AM
From: Completed
To: Closed
Duration in Previous: 14h 46m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Dec 31, 10:25 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250193

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00547938
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Christopher Morning
Scheduled
Dec 21, 8:00 AM
Created
Dec 11, 11:53 AM
Invoice #
SM-250193

Work Details (9)

Name Type Status Qty Amount Date
WL-03042031 Expenses Open 1 $0.00 Dec 18, 2:07 PM
WL-03042032 Expenses Open 1 $0.00 Dec 18, 2:07 PM
WL-03045549 Labor Open 0.25 $0.00 Dec 22, 5:59 PM
WL-03045550 Labor Open 5 $0.00 Dec 22, 5:59 PM
WL-03045551 Labor Open 2 $0.00 Dec 22, 5:59 PM
WL-03045552 Labor Open 5.5 $0.00 Dec 22, 5:59 PM
WL-03045553 Travel Open 1.9 $0.00 Dec 22, 5:59 PM
WL-03045554 Travel Open 300 $0.00 Dec 22, 5:59 PM
WL-03045555 Travel Open 300 $0.00 Dec 22, 5:59 PM

Details