Q-00031553
one INX caught and two power X one cut that customer are having issues see notes of each Cnt what it’s not doing
iNX 18S016140 The big power cot is having issues with the legs going up and down properly and not being able to cycle through to adjust them one at a time.
Tech will need the iNX utility laptop, 0800630 and have a display on hand, 0806076.
If the display is not needed, it will not be billed.
Power X1 SN 22S026422 the back spring that holds the head of the cot up won't stay where you adjust it to just goes back to the up right position.
Part needed for repair
QTY 1 PN 8993441
Power X1 SN 22S026423 I had issues last week with not being able to manually release the legs.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
2/2 KWeiss, Reviewed pictures and closing w/o for billing review.
2/2/26 DPatton - L2 Review (inx cot repair)
1/26 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993
1/26 KKelch sent Bobby an email for rescheduling due to the winter storm as requested by FSE. Call logged on WO-01324993
1/21 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993
1/21 KKelch sent Bobby an email for rescheduling. Email logged on WO-01324993
1/20 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993
1/20 KKelch sent Bobby an email for scheduling. Email logged on WO-01324993
1/14 KKelch sent Bobby an email for scheduling. Email logged on WO-01325993
1/13 KKelch waiting for part to ship prior to scheduling
🔧Work Performed
I arrived on location and found said unit. After placing a fresh battery in the unit i noticed that the rear actuator would lift the head but the front or foot actuator would not do anything. I then removed the manual release on the foot-end and tried to release the cable but would not move. I was able to get the unit on its side and pull the lever on the actuator to get the leg to come down about 2 inch and that’s when I noticed that the cable on the manual release was smashed and wedged under neath. After getting cable unhedged I was able to get the cot in the air. I then need to replace the cable using part # 283-1654 X1. I then removed the damage cable and installed the new. I then took unit to function test the unit loading in and out of a van found that I was able to load and unload about 3 time with no problem but the3n get a h03 error on the unit but it would not do it all the time I could rest the unit and load several time then the error would come and go. I hten called spoke to Level 2 and spoke to Keith and advised he advised to take the pictures of the cable and unit and advised customer they will need to get with ferno to get quote for the repair of the H03 error. Not see pictures of the cable and cot
🔍Technician Findings
Customer states that the legs on the cot will not go up or down
⚠️Problem Description
Q-00031553
one INX caught and two power X one cut that customer are having issues see notes of each Cnt what it’s not doing
iNX 18S016140 The big power cot is having issues with the legs going up and down properly and not being able to cycle through to adjust them one at a time.
Tech will need the iNX utility laptop, 0800630 and have a display on hand, 0806076.
If the display is not needed, it will not be billed. https://www.ebiotrack.com/workorder.php?wo=70293
📄Description
Ferno iNX Powered Cot
📞
Call
Completed Jan 29, 2026
Received call from tech, Darrell Hendrix, while onsite for an iNX leg issue. Tech had found manual release cable was incorrectly run between legs and got caught which smashed cable. After being able to remove and replace cable, tech functioned tested cot, loading and unloading, when an HO3 error appeared on the display. Tech turned cot off and back on with no error showing. After another couple of times of loading and unloading, the error appeared again. Suggested tech have customer report the H
📧
Email:RE: Scheduling for repairs needed
Completed Jan 26, 2026
From: bobby.hughes@medride.com
To: kaitlyn.kelch@emsar.com
Cc: jeff.bray@medride.com
That’s fine From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com> Sent: Monday, January 26, 2026 8:08 AMTo: bobby.hughes@medride.comCc: jeff.bray@medride.comSubject: Re: Scheduling for repairs needed Hi Bobby, Unfortunately, we have to reschedule due to the storm. Would Wednesday between 12 and 2 pm work for you? Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsa
📧
Email:Re: Scheduling for repairs needed
Completed Jan 26, 2026
From: kaitlyn.kelch@emsar.com
To: bobby.hughes@medride.com
Cc: jeff.bray@medride.com
Hi Bobby,
Unfortunately, we have to reschedule due to the storm. Would Wednesday between 12 and 2 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in er
📧
Email:RE: Scheduling for repairs needed
Completed Jan 21, 2026
From: bobby.hughes@medride.com
To: kaitlyn.kelch@emsar.com
Cc: jeff.bray@medride.com
Yes From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com> Sent: Wednesday, January 21, 2026 11:22 AMTo: bobby@medride.comSubject: Re: Scheduling for repairs needed Hi Bobby, Unfortunately, we need to reschedule this on our side. Would next Monday 1/26 between 12 and 2 pm work for you? Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.com Disclaimer:
📧
Email:Re: Scheduling for repairs needed
Completed Jan 21, 2026
From: kaitlyn.kelch@emsar.com
To: bobby@medride.com
Hi Bobby,
Unfortunately, we need to reschedule this on our side. Would next Monday 1/26 between 12 and 2 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified that
📧
Email
Completed Jan 20, 2026
From: bobby.hughes@medride.com
To: kaitlyn.kelch@emsar.com
Yes, that time will be fine Bobby HughesGeneral ManagerMedride Oklahoma Critical Care Transport4225 SW 44th St.Oklahoma City, OK 73119Office: (405) 219-3613Fax: (405) 405-225-6415mailto:bobby.hughes@medride.com ' Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com) '
📧
Email: Scheduling for repairs needed
Completed Jan 20, 2026
To: bobby@medride.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for repairs needed
Body:
Good morning Bobby,
I am reaching out from EMSAR to schedule the repairs needed for your Ferno cots. Our technician, Darrell, can be there on 1/22 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The informati
📧
Email: Scheduling for repairs needed
Completed Jan 14, 2026
To: bobby@medride.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for repairs needed
Body:
Good morning Bobby,
I am reaching out from EMSAR to schedule the repairs needed for your EMS equipment. Our technician, Darrell, can be there on 1/19 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The inform
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 9, 2026
To: bobby@medride.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324993Location: Oklahoma Critical Care TransportAddress: 4225 SW 44th Oklahoma City, OK 73119Device: iNX 18S-016140Problem Description: Q-00031553
one INX caught and two power X one cut th
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 2, 2026
To: bobby@medride.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324993Location: Oklahoma Critical Care TransportAddress: 4225 SW 44th Oklahoma City, OK 73119Device: iNX 18S-016140Problem Description: Q-00031553
one INX caught and two power X one cut th
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 26, 2025
To: bobby@medride.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324993Location: Oklahoma Critical Care TransportAddress: 4225 SW 44th Oklahoma City, OK 73119Device: iNX 18S-016140Problem Description: Q-00031553
one INX caught and two power X one cut th
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: bobby@medride.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324993Location: Oklahoma Critical Care TransportAddress: 4225 SW 44th Oklahoma City, OK 73119Device: iNX 18S-016140Problem Description: Q-00031553
one INX caught and two power X one cut th
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: bobby@medride.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324993Location: Oklahoma Critical Care TransportAddress: 4225 SW 44th Oklahoma City, OK 73119Device: iNX 18S-016140Problem Description: Q-00031553
one INX caught and two power X one cut th
Feb 2, 2026 4:17pm
Reviewed pictures and closing w/o for billing review.
📅
WO-01324993 - Repair - iNX - Oklahoma City - Oklahoma Critical Care Transport
Jan 28, 2026 1:00pm – 4:00pm
Work Order: WO-01324993
Account: OKLAHOMA CRITICAL CARE TRANSPORT
Customer Case Number:
Location: Oklahoma Critical Care Transport
Address: 4225 SW 44th, Oklahoma City, OK 73119
Manufacturer: Ferno
Model #: iNX
Serial #: 18S-016140
Contact Name: Bobby .
Contact Phone:
Contact Email: bobby@medride.
JPEG
IMG_4903
Jan 28, 2026
JPEG
IMG_4905
Jan 28, 2026
JPEG
IMG_4904
Jan 28, 2026
JPEG
IMG_4901
Jan 28, 2026
JPEG
IMG_4900
Jan 28, 2026
Timeline
📞
Case Linked Dec 8, 10:36 AM
Case Number:00549691
Subject:L2 review - EMS
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Dec 11, 11:35 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 11, 6:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:6h 31m
🚨20.7 business days
📅
Status: Ready for Scheduling by Keith CanterburyJan 12, 2:37 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:31d 20h
👷
▶
2
Technician Assigned Jan 12, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:57m
⏳2.0 business days
💵
Expenses Added Jan 13, 4:33 PM
Type:Expenses
Status:Open
Qty:1
⏳4.9 business days
🗓️
▶
2
Status: Scheduled Jan 20, 12:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-22T15:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn KelchJan 21, 12:23 PM
From:Scheduled
To:Reschedule
Duration in Previous:23h 35m
🗓️
▶
2
Status: Scheduled Jan 21, 12:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-26T18:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Kaitlyn KelchJan 26, 9:09 AM
From:Scheduled
To:Reschedule
Duration in Previous:4d 20h
📅
▶
2
Dispatch Scheduled Jan 26, 9:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Reschedule
To:Scheduled
Duration in Previous:15m
⏳3.0 business days
🔧
Status: Tech On Site by Darrell HendrixJan 28, 5:43 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 8h
✔️
▶
2
Status: Completed Jan 28, 6:58 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
🏁
Status: Closed by Darrell HendrixJan 28, 7:07 PM
From:Completed
To:Closed
Duration in Previous:9m
⏳3.6 business days
🔩
▶
2
Parts Added Feb 2, 11:07 AM
Parts Added → Status: L2 Review
👀
Status: L2 Review by Diane Patton
From:Closed
To:L2 Review
Duration in Previous:4d 15h
🏁
Status: Closed by Keith WeissFeb 2, 4:17 PM
From:L2 Review
To:Closed
Duration in Previous:5h 10m
📄
Status: Ready to Bill by Diane PattonFeb 2, 4:39 PM
From:Closed
To:Ready to Bill
Duration in Previous:22m
📦
Parts Requested Feb 3, 12:00 PM
Order:00089580
Status:Closed
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Feb 4, 7:10 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-253019
Bottlenecks
Awaiting Parts
Duration: 20.1 business days (threshold: 3.0 business days)
Exceeded by 17.1 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)