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← WO Overview

WO-01324997 ↗ ServiceMax

OKLAHOMA CRITICAL CARE TRANSPORT • Evaluation • P7

📍 Oklahoma Critical Care Transport — 4225 SW 44th, Oklahoma City OK, 73119

Dec 11, 2025 → Jan 28, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 22, 2025
✗ SLA Missed (24 biz days late)
Active: 31 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
25d
▶ Clock Running
Status: Assigned
Dec 11 → Jan 20, 2026
25 business days (counted)
Running total: 25 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 26 of 7 biz days used
▶ Clock Running
Status: Reschedule
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 26 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 26, 2026
3 business days (counted)
Running total: 29 of 7 biz days used
▶ Clock Running
Status: Reschedule
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 29 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 31 of 7 biz days used
Created: Dec 11, 2025 Completed: Jan 28, 2026
Business Days Used 31 / 7
0 7d budget +24d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0 / 7
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0 / 7
Dec 11 → Jan 20 Assigned ▶ Running 25 25 / 7
Jan 20 → Jan 21 Scheduled ▶ Running 1 26 / 7
Jan 21 → Jan 21 Reschedule ▶ Running 0 26 / 7
Jan 21 → Jan 26 Scheduled ▶ Running 3 29 / 7
Jan 26 → Jan 26 Reschedule ▶ Running 0 29 / 7
Jan 26 → Jan 28 Scheduled ▶ Running 2 31 / 7
Jan 28 → Jan 28 Tech On Site ▶ Running 0 31 / 7
Dispatch 0.0d
Coordinators 34.6d
Field Work 0.1d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.6 days
Over SLA
Field Work
0.1 days
Billing
3.0 days
Over SLA
Created: Dec 11, 2025 Due: Jan 20, 2026 Completed: Jan 28, 2026 (7 days late)
📅
31.9 days Total Age
⏱️
25.8d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
32.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549691
L2 review - EMS
Closed
Q-00031553 one INX caught and two power X one cut that customer are having issues see notes of each Cnt what it’s not doing iNX 18S016140 The big power cot is having issues with the legs going up and down properly and not being able to cycle through to adjust them one at a time. Tech will need the iNX utility laptop, 0800630 and have a display on hand, 0806076. If the display is not needed, it will not be billed. Power X1 SN 22S026422 the back spring that holds the head of the cot up won't stay where you adjust it to just goes back to the up right position. Part needed for repair QTY 1 PN 8993441 Power X1 SN 22S026423 I had issues last week with not being able to manually release the legs. The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
High
Origin
Email
Reason
New Case
Contact
Bobby .
Owner
Shelby Robinson
Created
Dec 8, 2025
Work Orders from this Case (3)
WO-01324993 Invoiced
Repair • Darrell Hendrix
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01324995 Invoiced
Repair • Darrell Hendrix
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01324997 (current) Invoiced
Evaluation • Darrell Hendrix
Created: Dec 11, 2025 • Closed: Jan 28, 2026
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 25.8 days stuck in "Assigned"
⏱️
Total Delay 32.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
25.8d / 0.5d SLA
Scheduled
8.5d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993

1/26 KKelch sent Bobby an email for rescheduling due to the winter storm as requested by FSE. Call logged on WO-01324993

1/21 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993

1/21 KKelch sent Bobby an email for rescheduling. Email logged on WO-01324993

1/20 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993

1/20 KKelch sent Bobby an email for scheduling. Email logged on WO-01324993

1/14 KKelch sent Bobby an email for scheduling. Email logged on WO-01325993

1/9 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

1/5 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

12/30/2025 Sramen - updated due date. Still waiting on parts for WO-01324993. There is no update on those parts yet.


12/29 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

12/22 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

12/19 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

12/11 KKelch sent Bobby an email for scheduling. Email logged on WO-01324997

🔧 Work Performed
I arrived on location and did a evaluation of the cot and found that hte manually release on the cot was working customer was trying to use the release when the cot was on the ground I explained to him that the weight has to be off the cot before the release will engage to lower the carriage. I then tilt the cot back on the load wheels and was able to engage the manual release. Cot passed all test. I hten found that the gas piston on the cot needed to be adjusted on the unit. I then removed the bold for the piston and turned piston counter clock wise. Placed the bolt back in the piston and function tested the piston and is now holding pressure upo or down unit was then placed back in service.
🔍 Technician Findings
Customer stated that the manual release on the cot would not drop the carriage. Also the fowler wil not stay up or down.
⚠️ Problem Description
Q-00031553 one INX caught and two power X one cut that customer are having issues see notes of each Cnt what it’s not doing Power X1 SN 22S026423 I had issues last week with not being able to manually release the legs. https://www.ebiotrack.com/workorder.php?wo=70289
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Dec 8, 10:36 AM
Case Number: 00549691
Subject: L2 review - EMS
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Dec 11, 11:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 11, 12:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 12:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T15:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Jan 21, 12:24 PM
From: Scheduled
To: Reschedule
Duration in Previous: 23h 35m
🗓️
▶
2 Status: Scheduled Jan 21, 12:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T18:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 26, 9:09 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 20h
🗓️
▶
2 Status: Scheduled Jan 26, 9:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-28T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Jan 28, 5:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 8h
✔️
▶
3 Status: Completed Jan 28, 6:41 PM
Status: Completed → 6x Labor Added → Status: Closed
⏱️
6x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.25, 28, 18
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.7 business days
📄
Status: Ready to Bill by Diane Patton Feb 2, 11:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending Feb 4, 7:10 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-253019

Bottlenecks

Assigned
Duration: 25.8 business days (threshold: 4.0 business hours)
Exceeded by 25.3 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00549691
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Darrell Hendrix
Scheduled
Jan 28, 1:00 PM
Created
Dec 11, 11:38 AM
Invoice #
SM-253019

Work Details (6)

Name Type Status Qty Amount Date
WL-03082399 Labor Open 0.75 $97.50 Jan 28, 6:45 PM
WL-03082400 Labor Open 0.25 $32.50 Jan 28, 6:45 PM
WL-03082401 Labor Open 0.75 $97.50 Jan 28, 6:45 PM
WL-03082402 Labor Open 0.75 $97.50 Jan 28, 6:45 PM
WL-03082403 Travel Open 28 $33.35 Jan 28, 6:45 PM
WL-03082404 Travel Open 18 $0.00 Jan 28, 6:45 PM

Details