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WO-01324995 ↗ ServiceMax

OKLAHOMA CRITICAL CARE TRANSPORT • Repair • P7

📍 Oklahoma Critical Care Transport — 4225 SW 44th, Oklahoma City OK, 73119

Dec 11, 2025 → Jan 28, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 22, 2025
✗ SLA Missed (25 biz days late)
Active: 32 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 11 → Dec 11, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
25d
▶ Clock Running
Status: Assigned
Dec 11 → Jan 20, 2026
25 business days (counted)
Running total: 25 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 26 of 7 biz days used
▶ Clock Running
Status: Reschedule
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 26 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 26, 2026
3 business days (counted)
Running total: 29 of 7 biz days used
▶ Clock Running
Status: Reschedule
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 29 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 32 of 7 biz days used
Created: Dec 11, 2025 Completed: Jan 29, 2026
Business Days Used 32 / 7
0 7d budget +25d over
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0 / 7
Dec 11 → Dec 11 L2 Screening ▶ Running 0 0 / 7
Dec 11 → Dec 11 Awaiting Parts ⏸ Paused 0 —
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0 / 7
Dec 11 → Jan 20 Assigned ▶ Running 25 25 / 7
Jan 20 → Jan 21 Scheduled ▶ Running 1 26 / 7
Jan 21 → Jan 21 Reschedule ▶ Running 0 26 / 7
Jan 21 → Jan 26 Scheduled ▶ Running 3 29 / 7
Jan 26 → Jan 26 Reschedule ▶ Running 0 29 / 7
Jan 26 → Jan 28 Scheduled ▶ Running 2 31 / 7
Jan 28 → Jan 28 Entered ▶ Running 0 31 / 7
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 31 / 7
Jan 28 → Jan 28 Assigned ▶ Running 0 31 / 7
Jan 28 → Jan 28 Scheduled ▶ Running 0 31 / 7
Jan 28 → Jan 29 Tech On Site ▶ Running 1 32 / 7
Dispatch 0.0d
Material Management 0.1d
Coordinators 35.1d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
35.1 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Dec 11, 2025 Due: Jan 20, 2026 Completed: Jan 29, 2026 (8 days late)
📅
32.0 days Total Age
⏱️
25.5d in Assigned Longest Stage
🔄
19 transitions Status Changes
⚠️
29.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549691
L2 review - EMS
Closed
Q-00031553 one INX caught and two power X one cut that customer are having issues see notes of each Cnt what it’s not doing iNX 18S016140 The big power cot is having issues with the legs going up and down properly and not being able to cycle through to adjust them one at a time. Tech will need the iNX utility laptop, 0800630 and have a display on hand, 0806076. If the display is not needed, it will not be billed. Power X1 SN 22S026422 the back spring that holds the head of the cot up won't stay where you adjust it to just goes back to the up right position. Part needed for repair QTY 1 PN 8993441 Power X1 SN 22S026423 I had issues last week with not being able to manually release the legs. The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
High
Origin
Email
Reason
New Case
Contact
Bobby .
Owner
Shelby Robinson
Created
Dec 8, 2025
Work Orders from this Case (3)
WO-01324993 Invoiced
Repair • Darrell Hendrix
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01324995 (current) Invoiced
Repair • Darrell Hendrix
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01324997 Invoiced
Evaluation • Darrell Hendrix
Created: Dec 11, 2025 • Closed: Jan 28, 2026
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 25.5 days stuck in "Assigned"
⏱️
Total Delay 29.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
25.5d / 0.5d SLA
Scheduled
9.2d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
L2 Review
3.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4 KWeiss, Reviewed pictures and closing w/o for billing review.

2/2/26 DPatton - L2 Review (PX1 cot repair)

1/26 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993

1/26 KKelch sent Bobby an email for rescheduling due to the winter storm as requested by FSE. Call logged on WO-01324993

1/21 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993

1/21 KKelch sent Bobby an email for rescheduling. Email logged on WO-01324993

1/20 KKelch scheduled per logged email from Bobby. Email logged on WO-01324993

1/20 KKelch sent Bobby an email for scheduling. Email logged on WO-01324993

1/14 KKelch sent Bobby an email for scheduling. Email logged on WO-01325993

1/13 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

1/9 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

1/5 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

12/30/2025 Sramen - updated due date. Still waiting on parts for WO-01324993. There is no update on those parts yet.


12/29 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

12/22 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

12/19 KKelch waiting for parts to ship on WO-01324993 prior to scheduling

12/11 KKelch sent Bobby an email for scheduling. Email logged on WO-01324997

🔧 Work Performed
I arrives on location and found said unit. I then removed the old gas piston on hte unit. I hten used part # 899-3441 X1 I then adjusted the piston. I then function tested the piston and piston raised and lowered the Fowler to manifactures specifications. Unit was then placed back in service
🔍 Technician Findings
Found that gas piston was stuck and would not go up or down
⚠️ Problem Description
Q-00031553 one INX caught and two power X one cut that customer are having issues see notes of each Cnt what it’s not doing Power X1 SN 22S026422 the back spring that holds the head of the cot up won't stay where you adjust it to just goes back to the up right position. Part needed for repair QTY 1 PN 8993441 https://www.ebiotrack.com/workorder.php?wo=70294
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Dec 8, 10:36 AM
Case Number: 00549691
Subject: L2 review - EMS
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Dec 11, 11:37 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Dec 11, 11:49 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 11m
📅
Status: Ready for Scheduling by Amy Greene Dec 11, 12:58 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1h 8m
👷
▶
2 Technician Assigned Dec 11, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 48m
🔩
2x Parts Added Dec 11, 3:31 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 12:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T15:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Jan 21, 12:23 PM
From: Scheduled
To: Reschedule
Duration in Previous: 23h 35m
🗓️
▶
2 Status: Scheduled Jan 21, 12:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T06:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 3:06 PM
Scheduled For: 2026-01-26T18:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 26, 9:10 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 20h
🗓️
▶
2 Status: Scheduled Jan 26, 9:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-28T18:00:00.000+0000
⏳ 3.0 business days
🆕
▶
2 Status: Entered Jan 28, 11:38 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Jan 28, 12:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-28T18:00:00.000+0000
🔧
Status: Tech On Site by Darrell Hendrix Jan 28, 5:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 39m
✔️
▶
3 Status: Completed Jan 28, 7:11 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.6 business days
👀
Status: L2 Review by Diane Patton Feb 2, 11:09 AM
From: Closed
To: L2 Review
Duration in Previous: 4d 15h
⏳ 3.0 business days
🏁
Status: Closed by Keith Weiss Feb 4, 11:09 AM
From: L2 Review
To: Closed
Duration in Previous: 2d 0h
📄
▶
3 Status: Ready to Bill Feb 4, 1:19 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252977
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 25.5 business days (threshold: 4.0 business hours)
Exceeded by 25.0 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00549691
Closed
📦
Parts Order 00086626
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Darrell Hendrix
Scheduled
Jan 28, 1:00 PM
Created
Dec 11, 11:37 AM
Invoice #
SM-252977

Work Details (3)

Name Type Status Qty Amount Date
WL-03034461 Parts Open 1 $172.00 Dec 11, 3:31 PM
WL-03034462 Expenses Open 1 $15.48 Dec 11, 3:31 PM
WL-03082451 Labor Open 1 $130.00 Jan 28, 7:13 PM

Details