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WO-01326960 ↗ ServiceMax

STAT SOUTHCOAST EMS • Repair • P7

📍 STAT Southcoast EMS — 360 Faunce Corner Rd., Dartmouth MA, 02747

Dec 17, 2025 → Dec 31, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 29, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Dec 17 → Dec 23, 2025
4 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 29, 2025
2 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 3 of 7 biz days used
Created: Dec 17, 2025 Completed: Dec 29, 2025
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0 / 7
Dec 17 → Dec 17 L2 Screening ▶ Running 0 0 / 7
Dec 17 → Dec 23 Awaiting Parts ⏸ Paused 4 —
Dec 23 → Dec 24 Ready for Scheduling ▶ Running 1 1 / 7
Dec 24 → Dec 24 Assigned ▶ Running 0 1 / 7
Dec 24 → Dec 29 Scheduled ▶ Running 2 3 / 7
Dec 29 → Dec 29 Tech On Site ▶ Running 0 3 / 7
Dispatch 0.0d
Material Management 5.0d
Coordinators 3.9d
Field Work 3.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Field Work
3.2 days
Over SLA
Billing
0.0 days
Created: Dec 17, 2025 Due: Dec 29, 2025 Completed: Dec 31, 2025 (1 days late)
📅
10.0 days Total Age
⏱️
5.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
4.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551952
STAT SOUTHCOAST EMS
Closed
Q-00031642 Problem Description: PM and Repair Work order needed 1 Stryker stairchair needs backrest panel and pm. Chair will need (1) 6250-001-116 backrest panel and (11) 0025-172-000 and .25 labor Repair Work order needed 1) Stryker power Pro needs upper switch. Cot will need (1) 650600010016 switch and .25 labor. PM Work order needed Also need PM on Stryker powerload.
Priority
Standard
Origin
Email
Reason
New Case
Contact
David Faunce
Owner
Jessica Sells
Created
Dec 16, 2025
Work Orders from this Case (4)
WO-01326960 (current) Invoiced
Repair • Paul Bonang Jr
Created: Dec 17, 2025 • Closed: Dec 31, 2025
WO-01326961 Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Dec 17, 2025 • Closed: Dec 28, 2025
WO-01326963 Invoiced
Repair • Paul Bonang Jr
Created: Dec 17, 2025 • Closed: Dec 30, 2025
WO-01326965 Canceled
Preventive Maintenance
Created: Dec 17, 2025
Completed with minor delays
Invoiced • 77 days old
🚨
Primary Delay 5.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
5.0d / 3.0d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
2.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 SRogers: Late closure should NOT count against tech - part order did not arrive on time (but repair completed using parts from trunk stock). Parts are expected to be delivered today. WO will be closed once they are received.

12/29 PBonang: Repaired unit using parts from my trunk stock. Cannot close until parts come in.

12/23 KSmith -- Goes to Paul Bonang. Scheduled for 12/29 with David on WO-01326961. 9-11am

🔧 Work Performed
Replaced backrest panel.
🔍 Technician Findings
Broken backrest panel.
⚠️ Problem Description
Q-00031642 Problem Description: Repair Work order needed 1 Stryker stairchair needs backrest panel and pm. Chair will need (1) 6250-001-116 backrest panel and (11) 0025-172-000 and .25 labor
📄 Description
Stryker 6251 Stair-PRO stair chair

Timeline

📞
Case Linked Dec 16, 6:39 AM
Case Number: 00551952
Subject: STAT SOUTHCOAST EMS
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 17, 10:17 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 3m
📦
▶
2 Parts Requested Dec 17, 10:25 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Dec 23, 11:55 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 6d 1h
👷
▶
3 Technician Assigned Dec 23, 7:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7h 11m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-29T14:00:00.000+0000
⏳ 2.6 business days
🔩
3x Parts Added Dec 26, 3:28 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 11
⏳ 2.0 business days
🔧
Status: Tech On Site by Paul Bonang Dec 29, 9:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 14h
✔️
Status: Completed by Paul Bonang Dec 29, 12:37 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 8m
⏱️
Labor Added Dec 29, 12:59 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.0 business days
🏁
Status: Closed by Shawn Rogers Dec 31, 8:12 AM
From: Completed
To: Closed
Duration in Previous: 1d 19h
📄
▶
2 Status: Ready to Bill Dec 31, 4:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Jan 1, 9:41 AM
Invoice Number: SM-250283

Bottlenecks

Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00551952
Closed
📦
Parts Order 00086900
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Paul Bonang Jr
Scheduled
Dec 29, 9:00 AM
Created
Dec 17, 10:17 AM
Invoice #
SM-250283

Work Details (4)

Name Type Status Qty Amount Date
WL-03048198 Parts Open 1 $166.05 Dec 26, 3:28 PM
WL-03048199 Parts Open 11 $25.08 Dec 26, 3:28 PM
WL-03048200 Expenses Open 1 $19.54 Dec 26, 3:28 PM
WL-03048969 Labor Open 0.5 $0.00 Dec 29, 12:59 PM

Details