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WO-01326965 ↗ ServiceMax

STAT SOUTHCOAST EMS • Preventive Maintenance • PSM

📍 STAT Southcoast EMS — 360 Faunce Corner Rd., Dartmouth MA, 02747

Dec 17, 2025 → Dec 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Canceled (Dec 17, 2025)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 17, 2025 Canceled: Dec 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0
Dec 17 → Dec 17 Assigned ▶ Running 0 0
Dec 17 → Dec 17 Scheduled ▶ Running 0 0
Dec 17 → Dec 17 Entered ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Created: Dec 17, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
0.5 days Total Age
⏱️
0.3d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551952
STAT SOUTHCOAST EMS
Closed
Q-00031642 Problem Description: PM and Repair Work order needed 1 Stryker stairchair needs backrest panel and pm. Chair will need (1) 6250-001-116 backrest panel and (11) 0025-172-000 and .25 labor Repair Work order needed 1) Stryker power Pro needs upper switch. Cot will need (1) 650600010016 switch and .25 labor. PM Work order needed Also need PM on Stryker powerload.
Priority
Standard
Origin
Email
Reason
New Case
Contact
David Faunce
Owner
Jessica Sells
Created
Dec 16, 2025
Work Orders from this Case (4)
WO-01326960 Invoiced
Repair • Paul Bonang Jr
Created: Dec 17, 2025 • Closed: Dec 31, 2025
WO-01326961 Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Dec 17, 2025 • Closed: Dec 28, 2025
WO-01326963 Invoiced
Repair • Paul Bonang Jr
Created: Dec 17, 2025 • Closed: Dec 30, 2025
WO-01326965 (current) Canceled
Preventive Maintenance
Created: Dec 17, 2025
On Track
Canceled • 77 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/17 KSmith -- Scheduled for 12/29 with Dave on WO-01326961. 8-10am

12/17 KSmith -- Sent email to schedule for 12/29 on WO-01326961

⚠️ Problem Description
Q-00031642 Problem Description: Inspection: PM PM Work order needed Also need PM on Stryker powerload. https://www.ebiotrack.com/inspection.php?iid=31977

Timeline

📞
Case Linked Dec 16, 6:39 AM
Case Number: 00551952
Subject: STAT SOUTHCOAST EMS
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 17, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Dec 17, 12:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
🗓️
▶
2 Status: Scheduled Dec 17, 1:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-29T14:00:00.000+0000
🆕
Status: Entered by Jessica Sells Dec 17, 2:13 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 33m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00551952
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Unassigned
Scheduled
N/A
Created
Dec 17, 10:23 AM
Invoice #
N/A

Details