Q-00031642
Problem Description:
PM and Repair Work order needed
1 Stryker stairchair needs backrest panel and pm. Chair will need (1) 6250-001-116 backrest panel and (11) 0025-172-000 and .25 labor
Repair Work order needed
1) Stryker power Pro needs upper switch.
Cot will need (1) 650600010016 switch and .25 labor.
PM Work order needed
Also need PM on Stryker powerload.
12/17 KSmith -- Scheduled for 12/29 with Dave. 8-10am
12/17 KSmith -- Sent email to schedule for 12/29
🔧Work Performed
Stryker Medical - 6251 Stair-Pro
Serial #: 160339644 - Asset ID: 13273290
Stryker Medical - 6390 Power-LOAD
Serial #: 160139995 - Asset ID: 13273291
⚠️Problem Description
Q-00031642
Problem Description:
https://www.ebiotrack.com/inspection.php?iid=31976
PM 1 Stryker stairchair
Also need PM on Stryker powerload.
📧
Email:Re: STAT Southcoast EMS -- EMS PMs -- WO-01326961
Completed Dec 17, 2025
From: dfaunce@southcoastems.com
To: ksmith@emsar.com
Kourtney,
The 29th is fine. Just let me know the time frame when you know.
Thanks
Dave
David M Faunce
Operations/ Compliance Officer
STAT Ambulance Dartmouth/ SouthCoast EMS
360 Faunce Corner Road
Dartmouth, MA. 02747
Phone 508-979-6530
cell 774-930-3224
email: dfaunce@southcoastems.com <mailto:dfaunce@southcoastems.com>
On Wed, Dec 17, 2025 at 12:32 Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wr
📧
Email: STAT Southcoast EMS -- EMS PMs -- WO-01326961
Completed Dec 17, 2025
To: dfaunce@southcoastems.com
CC:
BCC:
Attachment: --none--
Subject: STAT Southcoast EMS -- EMS PMs -- WO-01326961
Body:
Hi David,
We received the request for service on your Stryker stair chair and power load.
Would Monday, December 29th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal no
📅
WO-01326961 - Preventive Maintenance - Dartmouth - STAT Southcoast EMS
Dec 29, 2025 9:00am – 11:00am
Work Order: WO-01326961
Account: STAT SOUTHCOAST EMS
Customer Case Number:
Location: STAT Southcoast EMS
Address: 360 Faunce Corner Rd., Dartmouth, MA 02747
Manufacturer:
Model #:
Serial #:
Contact Name: David Faunce
Contact Phone: 508-997-0707 ext 124
Contact Email: dfaunce@southcoastems.com
Du
Timeline
📞
Case Linked Dec 16, 6:39 AM
Case Number:00551952
Subject:STAT SOUTHCOAST EMS
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 17, 10:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 17, 12:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 8m
🗓️
▶
2
Status: Scheduled Dec 17, 1:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-29T14:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Paul BonangDec 29, 9:29 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 19h
⏱️
▶
2
5x Labor Added Dec 29, 1:17 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:3h 48m
📄
▶
3
Status: Ready to Bill Dec 30, 11:03 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Jan 1, 10:00 AM
Invoice Number:SM-250126
Bottlenecks
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)