Product Id # 1: 0567091
Description: POWER F2 WITH
POWERDRIVE
Serial No: 25C228089
Symptoms: INSTALL POWER F2 RAIL, CARRIAGE AND CONNECT
Shared Entity Notes:ALL PARTS ARE SCHEDULED TO SHIP BY 1/9/26. TECHNICIAN TO BE ON SITE WITH FERNO REP ON 1/15/26 REP - DJ MOWREY
410-474-4463 IF ANYTHING WITH THE TIMING CHANGES WE WILL NOTIFY EMSAR IMMEDIATELY
ALSO WILL NEED TO INSTALL A FEW PF1 FASTENERS FOR POWER X1. UNITS ALSO HAVE UFP. REQUESTING TODD FOGIEL TO BE
TECHNICIAN ON-SITE THAT HAS BEEN TRAINED
THE SERIAL NUMBERS ATTACHED ARE NOT CORRECT. WE WILL NOT HAVE THE ACTUAL SERIAL NUMBERS UNTIL THEY SHIP
LATER THIS WEEK.
Product Id # 2: 0567091
Description: POWER F2 WITH
POWERDRIVE
Serial No: 25c228091
Symptoms:INSTALL POWER F2 RAIL, CARRIAGE AND CONNECT
Product Id # 3: 0567091
Description: POWER F2 WITH
POWERDRIVE
Serial No: 25C228090
Symptoms: INSTALL POWER F2 RAIL, CARRIAGE AND CONNECT
1/27 MOwens Connie Lewis at Ferno requested tech complete the install on 2/3 along with the Ferno engineer Matt Burrell
1/22 MOwens Connie Lewis replied back and said the hotel is billable.
1/16 M. Bateman The tech informed me that this site and the installs have had many issues and the people from Ferno have been pressuring him to speed things up which has lead to impeding his work. The tech told me the people from Ferno asked him to work over the weekend. The site is not willing to remove the truck from service. The tech called me and asked me what he should do. I told him to go home and rest during the weekend and finish this WO on 1.19.
**Please schedule for Todd Fogiel for 01/15/26**
01/08/2026 SRobinson- Chattered Joe Whalen to find out what product to use so we can enter a component.
01/08/2026 SRobinson-Called CORY BERNARDO, 410) 474-4463. Number is for a Ferno rep, he gave me corys number. Called 804-388-1489. Call said sorry your call cannot be completed then went to dial tone. Email listed for Cory is also the ferno reps email.
🔧Work Performed
Parts gathered
Purchased non included parts:
Wiring, connectors, fuse holders, fuses, cutting wheels, bolts
Floor mounts installed
Power cable hole drilled
Wiring connected to rail
Wires routes under vehicle
Rail installed
Rail assembled- safety bale, shims, linkages
Hole cut for ferno connect
Interior disassembled
Wiring ran/fishes to terminal cabinet through entire truck
Wires terminated. Fuses installed
Interior reassembled
Ferno connect backlit but no display- troubleshooting: no resolution. Swapped displays
No power to rail- switch power terminals. Power obtained.
Ferno pf2 carriage and connect inoperable- error 8
Tried resyncing- no success
Customer asked for troubleshooting cot and fastener.
Fastener lost sync
Cot locked and immobile
Resync- failed
Power off cot- no success
Manual release cot
Pulled fuses. Reset unit. Resync
Customer not confident in system
Switches fastener to manual mode
Error light on carriage
2/5/26
Assisted in finishing the install- overcoming issues.
Trolley had manual release issue- relocated cable
Carriage has cot release issues- adjusted wings and actuation bar.
Relocated power to constant power. No timer or ignition dependence.
Cycle tested unit
Cleaned unit
🔍Technician Findings
Unit located
Confirmed serial numbers:
Rail SN: 25C-228322
Carriage SN: 25C-227692
⚠️Problem Description
Product Id # 2: 0567091
Description: POWER F2 WITH POWERDRIVE
Serial No: TECH NEEDS TO CAPTURE/DOCUMENT **25c228091** IS NOT CORRECT
Symptoms: INSTALL POWER F2 RAIL, CARRIAGE AND CONNECT
Shared Entity Notes: ALL PARTS ARE SCHEDULED TO SHIP BY 1/9/26.
TECHNICIAN TO BE ON SITE WITH FERNO REP ON 1/15/26 REP - DJ MOWREY [410-474-4463] IF ANYTHING WITH THE TIMING CHANGES WE WILL NOTIFY EMSAR IMMEDIATELY
ALSO WILL NEED TO INSTALL A FEW PF1 FASTENERS FOR POWER X1. UNITS ALSO HAVE UFP. Reach out to EMSAR dispatch team for additional WOs if needed.
📄Description
Powered Fastener system
📧
Email:RE: Claim 812 PF2 Installation
Completed Jan 29, 2026
From: c.lewis@ferno.com
To: robert.ingraham@emsar.com, d.mowrey@ferno.com
Cc: bknudson@emsar.com, jwhalen@emsar.com, lauren.oberg@emsar.com, natosha.beierschmitt@emsar.com, matthew.bateman@emsar.com, mowens@emsar.com
Yes, it is billable. From: Robert Ingraham <robert.ingraham@emsar.com> Sent: Thursday, January 8, 2026 3:59 PMTo: Lewis, Connie <c.lewis@ferno.com>; Mowrey, DJ <d.mowrey@ferno.com>Cc: Brad Knudson <bknudson@emsar.com>; Whalen, Joe <jwhalen@emsar.com>; Lauren Oberg <lauren.obe
📧
Email
Completed Jan 27, 2026
1/27 MOwens Connie Lewis at Ferno requested tech complete the install on 2/3 along with the Ferno engineer Matt Burrell
📞
Call
Completed Jan 8, 2026
01/08/2026 SRobinson- Chattered Joe Whalen to find out what product to use so we can enter a component.
01/08/2026 SRobinson-Called CORY BERNARDO, 410) 474-4463. Number is for a Ferno rep, he gave me corys number. Called 804-388-1489. Call said sorry your call cannot be completed then went to dial tone. Email listed for Cory is also the ferno reps email.
Feb 11, 2026 12:13pm
@Natosha Beierschmitt @Lauren Oberg do you know how I will need to proceed with billing for Installation We only had training for pm, repair and upgrade.
📅
WO-01334585 - Installation - Power F2 Fastening System - HENRICO - HOSPITAL TO HOME LLC
Feb 5, 2026 8:00am – 5:00pm
Work Order: WO-01334585
Account: FERNO
Customer Case Number: Claim 812
Location: HOSPITAL TO HOME LLC
Address: 2812 EMERYWOOD PARKWAY, STE 110, HENRICO, VA 23294
Manufacturer: Ferno
Model #: Power F2 Fastening System
Serial #: 25c228091
Contact Name: CORY BERNARDO
Contact Phone: 4104744463
Contact E