Midmark Service Request Dispatch Authorization - WO-00145771
Closed
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD-scales timing out
ADDITIONAL NOTES
A chart was emailed to dispatch@emsar.com in a separate email to list where each unit is located within the facility. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
01/28/2026 SRobinson- Due date updated to match tracking. Arrival 01/28. 1ZE444250170742828
1-12 Mburris email from POC Shari to set appt 1-23 10am parts on WO-01327490
1-12 Mburris email sent to POC to set appt
Estimated deliveryThursday, January 15 between 9:00 A.M. - 12:00 P.M.
🔧Work Performed
Adjusted leveling feet so approximately two threads are visible above the top of the screw. Cleared any debris underneath the chair that could interfere with the load cells. Power-cycled the chair, but the scale continued to time out when checking weight. Contacted Midmark technical support and they advised the scale PC board (002-10084-00) has failed. Midmark will ship a replacement board to the customer.
1/30 OMAR Once inside located room and table with scale issue, customer provided parts he had taken them out of box and ready to go for install. Removed power from table and removed covers in order to removed current Scale PCB. Installed new scale PCB and powered table back on ensuring to calibrate table. Once table calibrated moved on to calibrate scale ensuring to use 50 LB weights as per Midmark instructions. Confirmed scale no longer showing issues and no issues with table function. Unit returned to service and customer informed of repair. Next got new box and got old scale PCB and placed inside box, ensuring to drop off and ship part.
🔍Technician Findings
Confirmed that the exam chair times out when attempting to operate the scale function.
⚠️Problem Description
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD-scales timing out
ADDITIONAL NOTES
A chart was emailed to dispatch@emsar.com in a separate email to list where each unit is located within the facility. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Department Floor: 3
Exam Room #: 3201
Serial #: V2833854
Zeroing timed out
Family Medicine
To: faustino.mendez@kp.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337234Location: Kaiser Modesto Medical CenterAddress: 4531 Dale Rd Modesto, CA 95356-9780Device: 626 (Series) Chair V2833854Problem Description: Zone 2
Dispatch Type Repair
PROBLEM S
📅
WO-01337234 - Repair - 626 (Series) Chair - Modesto - Kaiser Modesto Medical Center
Jan 30, 2026 1:00pm – 6:30pm
Work Order: WO-01337234
Account: MIDMARK
Customer Case Number: SR 1518752
Location: Kaiser Modesto Medical Center
Address: 4531 Dale Rd, Modesto, CA 95356-9780
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2833854
Contact Name: Faustino Mendez
Contact Phone: (916) 275-8909
Contact Em
Timeline
📞
Case Linked Jan 9, 3:16 PM
Case Number:00557699
Subject:Midmark Service Request Dispatch Authorization - WO-00145771
Status:Closed
⏳2.0 business days
📋
Work Order Created Jan 12, 9:41 AM
Work Order:WO-01337234
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Kimberly HardisonJan 12, 10:01 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:19m
👷
▶
2
Status: Assigned Jan 12, 12:34 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Angel Rios
🗓️
▶
2
Status: Scheduled Jan 12, 3:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-23T18:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Angel RiosJan 23, 7:48 PM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 4h
⏱️
Labor Added Jan 23, 8:41 PM
Type:Labor
Status:Open
Qty:0.5
📦
▶
2
Parts Requested Jan 23, 9:05 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Angel Rios
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1h 17m
⏳3.4 business days
📅
Status: Ready for Scheduling by Sherry ReichJan 28, 8:10 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:4d 11h
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 29, 12:28 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1d 4h
📅
Dispatch Scheduled by Michael BurrisJan 29, 12:39 PM