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WO-01339273 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Kaiser Modesto Medical Center — 4531 Dale Rd, Modesto CA, 95356-9780

Jan 22, 2026 → Feb 9, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (8 biz days late)
Active: 12 biz days
Budget: 4 biz days
🕐 Clock stopped: Canceled (Feb 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Jan 22, 2026 Canceled: Feb 9, 2026
Business Days Used 12 / 4
0 4d budget +8d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0 / 4
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0 / 4
Jan 22 → Jan 22 Assigned ▶ Running 0 0 / 4
Jan 22 → Jan 23 Scheduled ▶ Running 1 1 / 4
Jan 23 → Jan 23 Entered ▶ Running 0 1 / 4
Dispatch 0.0d
Coordinators 2.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.1 days
Created: Jan 22, 2026 Due: Jan 28, 2026 Completed: Feb 9, 2026 (11 days late)
📅
13.0 days Total Age
⏱️
1.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557699
Midmark Service Request Dispatch Authorization - WO-00145771
Closed
Zone 2 Dispatch Type Repair PROBLEM SUMMARY WD-scales timing out ADDITIONAL NOTES A chart was emailed to dispatch@emsar.com in a separate email to list where each unit is located within the facility. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Faustino Mendez
Owner
Kimberly Hardison
Created
Jan 9, 2026
Work Orders from this Case (17)
WO-01337225 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337228 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337231 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337232 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337234 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337235 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337236 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337237 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337238 Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01339258 Canceled
Repair
Created: Jan 22, 2026
WO-01339264 Canceled
Repair
Created: Jan 22, 2026
WO-01339268 Canceled
Repair
Created: Jan 22, 2026
WO-01339270 Canceled
Repair
Created: Jan 22, 2026
WO-01339273 (current) Canceled
Repair
Created: Jan 22, 2026
WO-01339277 Canceled
Repair
Created: Jan 22, 2026
WO-01339278 Canceled
Repair
Created: Jan 22, 2026
WO-01339281 Canceled
Repair
Created: Jan 22, 2026
On Track
Canceled • 41 days old
🚨
Primary Delay 1.7 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/23 KHardison, Cancelling per Midmark Revision. No longer Needed. SR attached
⚠️ Problem Description
Zone 2 PROBLEM SUMMARY WD-scales timing out and Paper Holders wrong ADDITIONAL NOTES Revised - 1/21/26: Added SN V2835747, V2837384, V2836310, V2837966, V2837228, V2838676, V2836584, V2833271 to SR. Tech will need to take a 50 lb weight with them. Original Note - A chart was emailed to dispatch@emsar.com in a separate email to list where each unit is located within the facility. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Jan 9, 3:16 PM
Case Number: 00557699
Subject: Midmark Service Request Dispatch Authorization - WO-00145771
Status: Closed
⚠️ 9.0 business days
📋
▶
2 Work Order Created Jan 22, 9:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
4 Technician Assigned Jan 22, 1:13 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 18m
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-23T18:00:00.000+0000
🆕
▶
2 Status: Entered Jan 23, 10:12 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Kimberly Hardison
From: Entered
To: Canceled
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00557699
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P4
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 22, 9:54 AM
Invoice #
N/A

Details