Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P4
SLA Clock
4 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (8 biz days late)
🕐 Clock stopped: Canceled (Feb 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Jan 22, 2026
Canceled: Feb 9, 2026
Business Days Used
12 / 4
0
4d budget
+8d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 22 → Jan 22
Created
▶ Running
0
0 / 4
Jan 22 → Jan 22
Ready for Scheduling
▶ Running
0
0 / 4
Jan 22 → Jan 22
Assigned
▶ Running
0
0 / 4
Jan 22 → Jan 23
Scheduled
▶ Running
1
1 / 4
Jan 23 → Jan 23
Entered
▶ Running
0
1 / 4
Created: Jan 22, 2026
Due: Jan 28, 2026
Completed: Feb 9, 2026 (11 days late)
⏱️
1.7d in Scheduled
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00557699
Midmark Service Request Dispatch Authorization - WO-00145771
Closed
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD-scales timing out
ADDITIONAL NOTES
A chart was emailed to dispatch@emsar.com in a separate email to list where each unit is located within the facility. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Work Orders from this Case (17)
WO-01337225
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337228
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337231
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337232
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337234
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337235
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337236
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337237
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01337238
Invoiced
Repair • Omar Serrano
Created: Jan 12, 2026 • Closed: Feb 2, 2026
WO-01339258
Canceled
Repair
Created: Jan 22, 2026
WO-01339264
Canceled
Repair
Created: Jan 22, 2026
WO-01339268
Canceled
Repair
Created: Jan 22, 2026
WO-01339270
Canceled
Repair
Created: Jan 22, 2026
WO-01339273
Canceled
Repair
Created: Jan 22, 2026
WO-01339277 (current)
Canceled
Repair
Created: Jan 22, 2026
WO-01339278
Canceled
Repair
Created: Jan 22, 2026
WO-01339281
Canceled
Repair
Created: Jan 22, 2026
🚨
Primary Delay
1.7 days stuck in "Scheduled"
SLA vs Actual Time by Status
Ready for Scheduling
0.4d
/ 1.0d SLA
Scheduled
1.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
📎 Files (2)
🔒
Internal CSA Notes
1/23 KHardison, Cancelling per Midmark Revision. No longer Needed. SR attached
1-22 Mburris tech is already set for 1-23
⚠️
Problem Description
Zone 2
PROBLEM SUMMARY
WD-scales timing out and Paper Holders wrong
ADDITIONAL NOTES
Revised - 1/21/26: Added SN V2835747, V2837384, V2836310, V2837966, V2837228, V2838676, V2836584, V2833271 to
SR. Tech will need to take a 50 lb weight with them. Original Note - A chart was emailed to dispatch@emsar.com in a separate
email to list where each unit is located within the facility. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
📄
Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair
PDF
SRA_WO-00145771_ver2
Jan 22, 2026
PDF
Revised SRA_WO-00145771_ver1
Jan 23, 2026
Timeline
📞
Case Number:
00557699
Subject:
Midmark Service Request Dispatch Authorization - WO-00145771
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
3h 8m
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
4m
📅
Scheduled For:
2026-01-23T18:00:00.000+0000
🆕
From:
Scheduled, Entered
To:
Entered, Canceled
Duration in Previous:
21h 7m, 0m
Bottlenecks
✅ No bottlenecks detected