SN 25C215853
CUSTOMER DUE FOR PM. NO PARTS ARE BEING SENT AT THIS TIME. IF PARTS ARE NEEDED, PLEASE CONTACTSERVICE@FERNO.COM
SN 23C198865
CUSTOMER IS BEING GIVEN A COURTESY PM. NO PARTS ARE BEING SENT AT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR,PLEASE ARRANGE WITH THE CUSTOMER.
SN 23C194159
CUSTOMER IS BEING GIVEN A COURTESY PM. NO PARTS ARE BEING SENT AT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR,PLEASE ARRANGE WITH THE CUSTOMER.
SN 23C200959
***PART RETURN IS REQUIRED IF RMA IS NOT IN BOX, Email ferno@emsar.com for label***
COURTESY REPAIR. WHEEL LOCKS A BROKEN AND THE PT LEFT BOLT FELL OUT OF THE FRAME THAT SUPPORTS THE SEAT.PARTS ARE BEING SHIPPED FOR REPAIR. IF MORE PARTS ARE NEEDED FOR REPAIR, PLEASE CONTACT SERVICE@FERNO.COM
Part ID: 0906100
Return Parts: Yes
1.00 KIT WHEEL LOCK
ASSY
Part ID: 1600433
Return Parts: Yes
1.00 SLEEVE BEARING
FLANGE 8X12MM
Part ID: 1600838
Return Parts: Yes
1.00 M8X1.25X20.00
BHSCS ST ZSB PP
Part ID: 1600815
Return Parts: Yes
1.00 .505X.750X.032 FW
NY BLK
1/26/26 NSuarez All 4 WO on customer portal are listed as Repair yet this 3 WO on our end are listed as PM yet have labor and not PM as work performed WO-01337670, WO-01337668, WO-01337673 All 3 WO are listed as PM, This is the only one listed as Repair WO-01337674
1/21/26 RBerry- Spoke with Ronald Kalkowski, scheduled for 1/22/26 with arrival time between 11AM-1PM. States the parts will be with him or the Lt on shift. See logged call on WO-01337674
1/16/26 RBerry- Spoke with Ronald Kalkowski, asked if he has received tracking or parts for this repair. States he has not. Advised that as soon as we receive tracking we will reach out to schedule. See logged call on WO-01337674
1/15/26 RBerry- Chattered on WO-01337674: @Lauren Oberg @Natosha Beierschmitt Can you assist with getting an update on the tracking for these parts?
Looking to send CGalasso to this repair and PM but need tracking to schedule and determine if parts will arrive onsite in time. Cannot schedule PMs until parts for repair WO-01337674 have shipped.
1/13/26 SReich - Spoke to Ronald, gave him the WO # and told him someone would be reaching out to schedule. (Phone # on the PCS is incorrect, number listed on the WO is correct)
🔧Work Performed
TIGHTENED LOOSE HARDWARE; PULLED AND REINSTALLED PR CASTER WITH THREADLOCK;
🔍Technician Findings
LOOSE HARDWARE AT FOOT LOWER CROSSTUBE, CASTER PR SPUN OUT
⚠️Problem Description
SN 23C194159
CUSTOMER IS BEING GIVEN A COURTESY PM. NO PARTS ARE BEING SENT AT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR,PLEASE ARRANGE WITH THE CUSTOMER.
📄Description
Ferno Transcend Series Stair Chair W/POWERTRAXX
📞
Call
Completed Jan 21, 2026
1/21/26 RBerry- Spoke with Ronald Kalkowski, scheduled for 1/22/26 with arrival time between 11AM-1PM. States the parts will be with him or the Lt on shift. See logged call on WO-01337674
📞
Call
Completed Jan 16, 2026
1/16/26 RBerry- Spoke with Ronald Kalkowski, asked if he has received tracking or parts for this repair. States he has not. Advised that as soon as we receive tracking we will reach out to schedule. See logged call on WO-01337674
📞
Call
Completed Jan 13, 2026
1/13/26 SReich - Spoke to Ronald, gave him the WO # and told him someone would be reaching out to schedule. (Phone # on the PCS is incorrect, number listed on the WO is correct)
📅
WO-01337673 - Preventive Maintenance - Transcend PowerTraxx - SOUTH HOLLAND - SOUTH HOLLAND, VILLAGE OF
Jan 22, 2026 12:30pm – 1:30pm
Work Order: WO-01337673
Account: FERNO
Customer Case Number: PCS2600056 Claim #:823
Location: SOUTH HOLLAND, VILLAGE OF
Address: 16230 WAUSAU AVE, SOUTH HOLLAND, IL 60473
Manufacturer: Ferno
Model #: Transcend PowerTraxx
Serial #: 23C194159
Contact Name: RONALD KALKOWSKI
Contact Phone: 7083725764
Co
Case #00558632 – PCS2600056.SOUTHHOLLAND Contact: Ron 7083725762
Status: Closed | Priority: Standard
SN 25C215853
CUSTOMER DUE FOR PM. NO PARTS ARE BEING SENT AT THIS TIME. IF PARTS ARE NEEDED, PLEASE CONTACTSERVICE@FERNO.COM
SN 23C198865
CUSTOMER IS BEING GIVEN A COURTESY PM. NO PARTS ARE BEING SENT AT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR,PLEASE ARRANGE WITH THE CUSTOMER.
SN 23C194159
💬Case Comment
Internal Jan 20, 2026 1:35pm
Info added to WO-01337674, due date was correct and WO was in RFS
Timeline
📞
Case Linked Jan 13, 2:18 PM
Case Number:00558632
Subject:PCS2600056.SOUTHHOLLAND Contact: Ron 7083725762
Status:Closed
📋
▶
2
Work Order Created Jan 13, 5:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⏳2.9 business days
👷
▶
2
Technician Assigned Jan 15, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 21h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Jan 21, 2:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2026-01-22T17:30:00.000+0000
⏳2.0 business days
🔧
▶
2
Status: Tech On Site Jan 22, 3:34 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.75
✔️
Status: Completed by Chris GalassoJan 22, 3:39 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5m, 0m
⏳3.0 business days
💵
Status: Billing Review by Nancy SuarezJan 26, 4:36 PM
From:Closed
To:Billing Review
Duration in Previous:4d 0h
📄
▶
2
Status: Ready to Bill Jan 27, 12:50 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4m
💰
Status: Invoiced by Nancy SuarezJan 27, 12:58 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🚨12.0 business days
🧾
Invoice Created Feb 11, 10:36 AM
Invoice Number:SM-252325
Bottlenecks
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)