Detailed work order timeline, KPIs, and analysis
FERNO • Repair • P3
📍 SOUTH HOLLAND, VILLAGE OF — 16230 WAUSAU AVE, SOUTH HOLLAND IL, 60473
Jan 13, 2026 → Jan 22, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 13 → Jan 13 | Created | ▶ Running | 0 | 0 / 3 |
| Jan 13 → Jan 15 | Ready for Scheduling | ▶ Running | 2 | 2 / 3 |
| Jan 15 → Jan 16 | Assigned | ▶ Running | 1 | 3 / 3 |
| Jan 16 → Jan 19 | Awaiting Parts - Customer | ⏸ Paused | 0 | — |
| Jan 19 → Jan 21 | Ready for Scheduling | ▶ Running | 2 | 5 / 3 |
| Jan 21 → Jan 21 | Assigned | ▶ Running | 0 | 5 / 3 |
| Jan 21 → Jan 22 | Scheduled | ▶ Running | 1 | 6 / 3 |
| Jan 22 → Jan 22 | Tech On Site | ▶ Running | 0 | 6 / 3 |
1/21/26 RBerry- Spoke with Ronald Kalkowski, scheduled for 1/22/26 with arrival time between 11AM-1PM. States the parts will be with him or the Lt on shift. See logged call on WO-01337674
1/21/2026 CRamen parts deliver today
1/20/26 SReich - Per the attached email from Ferno: Here is the tracking on the parts, eta likely to be updated at the end of the day as it’s shipping today
1z4766270377902797
I am tracking this as it is a repair related to an escalation I received.
1/19/26 SReich
UPS Ship Notification, Tracking Number 1Z4766270377902797
Estimated Delivery Date:Wednesday, 01/21/2026Estimated Delivery Time:by 7:00 PM
1/16/25 NatoshaB - emailed Ferno for tracking info. & asked if it had shipped. Will update WO once they respond. *Tracking update from Whitney @Ferno: "Not quite yet, should be soon. I made sure EMSAR is on the tracking"
1/16/26 RBerry- Chattered: @Natosha Beierschmitt @Lauren Oberg Following up on this. Can you please assist with getting an update on the tracking for these parts? We have a technician traveling into this area next week and we would like to schedule these while he is there. Thank you! @Matthew Bateman @Melissa Owens @Lawrence Yoder @Charles Ramen
1/16/26 RBerry- Spoke with Ronald Kalkowski, asked if he has received tracking or parts for this repair. States he has not. Advised that as soon as we receive tracking we will reach out to schedule. See logged call on WO-01337674
1/15/26 RBerry- Chattered: @Lauren Oberg @Natosha Beierschmitt Can you assist with getting an update on the tracking for these parts?
Looking to send CGalasso to this repair and PM but need tracking to schedule and determine if parts will arrive onsite in time.
1/13/26 SReich - Spoke to Ronald, gave him the WO # and told him someone would be reaching out to schedule. (Phone # on the PCS is incorrect, number listed on the WO is correct)
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03075354 | Labor | Open | 1.25 | $0.00 | Jan 22, 3:32 PM |
| WL-03075355 | Labor | Open | 2 | $260.00 | Jan 22, 3:32 PM |
| WL-03075356 | Travel | Open | 42 | $73.50 | Jan 22, 3:32 PM |