Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341222 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Eric Colon Trunk Stock — 500 GILLS CREEK PKWY, APT 710, COLUMBIA SC, 29209

Feb 2, 2026 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✓ SLA Met (1 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 12, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0
Feb 2 → Feb 2 Assigned ▶ Running 0 0
Feb 2 → Feb 12 Scheduled ▶ Running 8 8
Feb 12 → Feb 12 Tech On Site ▶ Running 0 8
Dispatch 0.0d
Coordinators 9.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Feb 13, 2026 Completed: Feb 12, 2026 (1 days early)
📅
9.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563528
01/30 Error Micah working - Midmark Progeny OJT WO Request
Closed
Midmark training for Chris Morning- (1) OJT WO for with Eric Colon for Midmark Progeny OJT WO. Chris Morning- (1) OJT WO for 2/12/2026, due date will 2/13 Q: Service: Q: Make / Model?: Q: Service Performed?: Q: Mentor?: Eric Colon
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Bateman
Owner
Kimberly Hardison
Created
Jan 29, 2026
Work Orders from this Case (4)
WO-01341222 (current) Invoiced
Cross-Training • Christopher Morning
Created: Feb 2, 2026 • Closed: Feb 12, 2026
WO-01341223 Invoiced
Cross-Training • Christopher Morning
Created: Feb 2, 2026 • Closed: Feb 17, 2026
WO-01341226 Canceled
Cross-Training
Created: Feb 2, 2026
WO-01341229 Invoiced
Cross-Training • Todd Fogiel
Created: Feb 2, 2026 • Closed: Feb 12, 2026
Completed with minor delays
Invoiced • 30 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-12-26 CTM - OJT with Eric Colon or Midmark Progeny .
🔍 Technician Findings
2-12-26 CTM - OJT with Eric Colon or Midmark Progeny .
⚠️ Problem Description
Midmark training for Chris Morning- (1) OJT WO for with Eric Colon for Midmark Progeny OJT WO. Chris Morning- (1) OJT WO for 2/12/2026, due date will 2/13 Q: Service: Install portable progeny Q: Make / Model?:30-A1066 Q: Service Performed?: Install Q: Mentor?: Eric Colon

Timeline

📞
Case Linked Jan 29, 2:44 PM
Case Number: 00563528
Subject: 01/30 Error Micah working - Midmark Progeny OJT WO Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 2, 8:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Status: Assigned Feb 2, 8:41 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Christopher Morning
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-12T17:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 3m
⚠️ 9.0 business days
🔧
Status: Tech On Site by Christopher Morning Feb 12, 4:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 7h
⏱️
▶
2 3x Labor Added Feb 12, 4:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
⏳ 3.9 business days
📄
▶
3 Status: Ready to Bill Feb 18, 1:21 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-254288

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00563528
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 12, 12:00 PM
Created
Feb 2, 8:31 AM
Invoice #
SM-254288

Work Details (3)

Name Type Status Qty Amount Date
WL-03103409 Labor Open 5 $0.00 Feb 12, 4:35 PM
WL-03103410 Labor Open 3.5 $0.00 Feb 12, 4:35 PM
WL-03103411 Travel Open 274 $0.00 Feb 12, 4:35 PM

Details