Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341226 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Eric Colon Trunk Stock — 500 GILLS CREEK PKWY, APT 710, COLUMBIA SC, 29209

Feb 2, 2026 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 18, 2026
✓ SLA Met (4 biz days early)
Active: 7 biz days
🕐 Clock stopped: Canceled (Feb 11, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Feb 2, 2026 Canceled: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0
Feb 2 → Feb 2 Assigned ▶ Running 0 0
Feb 2 → Feb 11 Scheduled ▶ Running 7 7
Feb 11 → Feb 11 Entered ▶ Running 0 7
Dispatch 0.0d
Coordinators 8.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.0 days
Over SLA
Created: Feb 2, 2026 Due: Feb 18, 2026 Completed: Feb 11, 2026 (7 days early)
📅
8.0 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563528
01/30 Error Micah working - Midmark Progeny OJT WO Request
Closed
Midmark training for Chris Morning- (1) OJT WO for with Eric Colon for Midmark Progeny OJT WO. Chris Morning- (1) OJT WO for 2/12/2026, due date will 2/13 Q: Service: Q: Make / Model?: Q: Service Performed?: Q: Mentor?: Eric Colon
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Bateman
Owner
Kimberly Hardison
Created
Jan 29, 2026
Work Orders from this Case (4)
WO-01341222 Invoiced
Cross-Training • Christopher Morning
Created: Feb 2, 2026 • Closed: Feb 12, 2026
WO-01341223 Invoiced
Cross-Training • Christopher Morning
Created: Feb 2, 2026 • Closed: Feb 17, 2026
WO-01341226 (current) Canceled
Cross-Training
Created: Feb 2, 2026
WO-01341229 Invoiced
Cross-Training • Todd Fogiel
Created: Feb 2, 2026 • Closed: Feb 12, 2026
At Risk - Monitor Closely
Canceled • 31 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/11 KHardison, Cancelling. Tech not available.

2/11 MOwens This needs to be cancelled as the tech has a scheduling conflict on 2/17 for MOPEC repair WO near Richmond VA.

⚠️ Problem Description
Midmark training for Todd Fogiel- (1) OJT WO for with Eric Colon for Midmark Progeny OJT WO. Todd Fogiel- ( (1) OJT WO for 2/17 and the due date will be 2/18. Q: Service: Q: Make / Model?: Q: Service Performed?: Q: Mentor?: Eric Colon

Timeline

📞
Case Linked Jan 29, 2:44 PM
Case Number: 00563528
Subject: 01/30 Error Micah working - Midmark Progeny OJT WO Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 2, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Feb 2, 8:42 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Todd Fogiel
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-17T17:00:00.000+0000
⚠️ 8.0 business days
🆕
Status: Entered by Melissa Owens Feb 11, 4:45 PM
From: Scheduled
To: Entered
Duration in Previous: 9d 8h
🚫
Status: Canceled by Kimberly Hardison Feb 11, 5:05 PM
From: Entered
To: Canceled
Duration in Previous: 20m

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00563528
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 8:35 AM
Invoice #
N/A

Details