Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341223 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Eric Colon Trunk Stock — 500 GILLS CREEK PKWY, APT 710, COLUMBIA SC, 29209

Feb 2, 2026 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 18, 2026
✓ SLA Met (1 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 17, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0
Feb 2 → Feb 2 Assigned ▶ Running 0 0
Feb 2 → Feb 17 Scheduled ▶ Running 10 10
Feb 17 → Feb 17 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Coordinators 11.0d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.0 days
Over SLA
Field Work
0.7 days
Created: Feb 2, 2026 Due: Feb 18, 2026 Completed: Feb 17, 2026 (1 days early)
📅
11.0 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563528
01/30 Error Micah working - Midmark Progeny OJT WO Request
Closed
Midmark training for Chris Morning- (1) OJT WO for with Eric Colon for Midmark Progeny OJT WO. Chris Morning- (1) OJT WO for 2/12/2026, due date will 2/13 Q: Service: Q: Make / Model?: Q: Service Performed?: Q: Mentor?: Eric Colon
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Bateman
Owner
Kimberly Hardison
Created
Jan 29, 2026
Work Orders from this Case (4)
WO-01341222 Invoiced
Cross-Training • Christopher Morning
Created: Feb 2, 2026 • Closed: Feb 12, 2026
WO-01341223 (current) Invoiced
Cross-Training • Christopher Morning
Created: Feb 2, 2026 • Closed: Feb 17, 2026
WO-01341226 Canceled
Cross-Training
Created: Feb 2, 2026
WO-01341229 Invoiced
Cross-Training • Todd Fogiel
Created: Feb 2, 2026 • Closed: Feb 12, 2026
Completed with significant delays
Invoiced • 30 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-17-26 CTM - OJT with Eric Colon , replacing cable on progeny .
🔍 Technician Findings
2-17-26 CTM - OJT with Eric Colon , replacing cable on progeny .
⚠️ Problem Description
Midmark training for Chris Morning- (1) OJT WO for with Eric Colon for Midmark Progeny OJT WO. Chris Morning- (1) OJT WO for 2/17 and the due date will be 2/18. Q: Service: replace cable Q: Make / Model?: 30-A1066 Q: Service Performed?:replaced cable Q: Mentor?: Eric Colon

Timeline

📞
Case Linked Jan 29, 2:44 PM
Case Number: 00563528
Subject: 01/30 Error Micah working - Midmark Progeny OJT WO Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 2, 8:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Feb 2, 8:42 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-17T17:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 11.0 business days
🔧
Status: Tech On Site by Christopher Morning Feb 17, 1:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 4h
⏱️
▶
4 2x Labor Added Feb 17, 6:30 PM
2x Labor Added → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 5h 15m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Feb 20, 6:58 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254626

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00563528
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 17, 12:00 PM
Created
Feb 2, 8:32 AM
Invoice #
SM-254626

Work Details (3)

Name Type Status Qty Amount Date
WL-03109273 Labor Open 1 $0.00 Feb 17, 6:30 PM
WL-03109274 Travel Open 60 $0.00 Feb 17, 6:30 PM
WL-03109275 Labor Open 3 $0.00 Feb 17, 6:32 PM

Details