FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
02/12/2026 SRobinson- Created follow up WO as requested. (WO-01351433)
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: senchisent@duq.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350805Location: DUQUESNE UNIVERSITYAddress: 1305 Forbes Ave PITTSBURGH, PA 15219Device: Venue Go Ultrasound VGD001992Problem Description: FMI 78101E: Venue Fit Thermal Event due to battery
JPG
VGD001992 NO BATTERIES
Feb 12, 2026
JPG
VGD001992 SOFTWARE
Feb 12, 2026
PDF
VGD001992 COMPLETION REPORT
Feb 12, 2026
JPG
VGD001992 SERIAL #
Feb 12, 2026
JPG
VGD001992 NO WORKLIST
Feb 12, 2026
JPG
VGD001992 INFORMATION SCREEN
Feb 12, 2026
JPG
VGD001992 NO WIFI
Feb 12, 2026
Timeline
📞
Case Linked Feb 9, 1:01 PM
Case Number:00566650
Subject:GE FMI 78101 WO Creation Request
Status:Closed
📋
Work Order Created Feb 10, 10:18 AM
Work Order:WO-01350805
Type:FCO
Priority:PC
👷
▶
2
Technician Assigned Feb 10, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:Entered
To:Assigned
Duration in Previous:6h 28m
📦
▶
2
Parts Requested Feb 10, 5:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mandy Newman
From:Assigned
To:Awaiting Parts
Duration in Previous:14m
⏳2.9 business days
⏱️
▶
2
Labor Added Feb 12, 2:33 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From:Awaiting Parts
To:Completed
Duration in Previous:1d 21h
⏳3.0 business days
🏁
Status: Closed by Eric MancerellaFeb 17, 1:43 PM
From:Completed
To:Closed
Duration in Previous:4d 23h
⚠️9.0 business days
⏱️
▶
2
Labor Added Feb 27, 1:02 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:9d 23h
⏳3.0 business days
💵
▶
2
Status: Billing Review Mar 3, 2:37 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
Bottlenecks
Entered
Duration: 6.5 business hours (threshold: 4.0 business hours)
Exceeded by 2.5 business hours
Completed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)