FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
02/13/2026 SRobinson- Created follow up WO as requested. (WO-01351726)
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: senchisent@duq.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350806Location: DUQUESNE UNIVERSITYAddress: 1305 Forbes Ave PITTSBURGH, PA 15219Device: Venue Go Ultrasound VGD001994Problem Description: FMI 78101E: Venue Fit Thermal Event due to battery
JPG
VGD001994 NO WIFI
Feb 13, 2026
JPG
VGD001994 SERIAL #
Feb 13, 2026
JPG
VGD001994 INFORMATION SCREEN
Feb 13, 2026
JPG
VGD001994 NO BATTERIES
Feb 13, 2026
JPG
VGD001994 SOFTWARE
Feb 13, 2026
PDF
VGD001994 COMPLETION REPORT
Feb 13, 2026
JPG
VGD001994 NO WORKLIST
Feb 13, 2026
Timeline
📞
Case Linked Feb 9, 1:01 PM
Case Number:00566650
Subject:GE FMI 78101 WO Creation Request
Status:Closed
📋
Work Order Created Feb 10, 10:18 AM
Work Order:WO-01350806
Type:FCO
Priority:PC
👷
▶
2
Technician Assigned Feb 10, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:Entered
To:Assigned
Duration in Previous:6h 28m
📦
▶
2
Parts Requested Feb 10, 4:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mandy Newman
From:Assigned
To:Awaiting Parts
Duration in Previous:12m
⏳3.9 business days
⏱️
Labor Added Feb 13, 11:23 AM
Type:Labor
Status:Open
Qty:1.25
✔️
Status: Completed by Eric MancerellaFeb 13, 12:08 PM
From:Awaiting Parts
To:Completed
Duration in Previous:2d 19h
⏳2.0 business days
🏁
Status: Closed by Eric MancerellaFeb 17, 1:44 PM
From:Completed
To:Closed
Duration in Previous:4d 1h
⚠️9.0 business days
⏱️
▶
2
Labor Added Feb 27, 1:02 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:9d 23h
⏳3.0 business days
💵
▶
2
Status: Billing Review Mar 3, 2:37 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:3m
Bottlenecks
Entered
Duration: 6.5 business hours (threshold: 4.0 business hours)
Exceeded by 2.5 business hours
Awaiting Parts
Duration: 3.3 business days (threshold: 3.0 business days)
Exceeded by 2.0 business hours
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)