Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350817 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DUQUESNE UNIVERSITY — 1305 Forbes Ave, PITTSBURGH PA, 15219

Feb 10, 2026 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 20, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Canceled (Feb 10, 2026)
0d
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 10, 2026 Canceled: Feb 10, 2026
Dispatch 0.8d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Created: Feb 10, 2026 Due: Feb 20, 2026 Completed: Feb 10, 2026 (10 days early)
📅
0.8 days Total Age
⏱️
0.8d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566650
GE FMI 78101 WO Creation Request
Closed
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Toni Senchisen
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (20)
WO-01350793 Ready to Bill
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350795 Ready to Bill
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350797 Ready to Bill
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350800 WO Correction Needed
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350804 WO Correction Needed
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350805 Ready to Bill
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350806 Ready to Bill
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350807 Ready to Bill
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350808 Ready to Bill
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350809 Ready to Bill
FCO • Eric Mancerella
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350810 Canceled
FCO
Created: Feb 10, 2026
WO-01350811 Canceled
FCO
Created: Feb 10, 2026
WO-01350812 Canceled
FCO
Created: Feb 10, 2026
WO-01350813 Canceled
FCO
Created: Feb 10, 2026
WO-01350814 Canceled
FCO
Created: Feb 10, 2026
WO-01350815 Canceled
FCO
Created: Feb 10, 2026
WO-01350816 Canceled
FCO
Created: Feb 10, 2026
WO-01350817 (current) Canceled
FCO
Created: Feb 10, 2026
WO-01350818 Canceled
FCO
Created: Feb 10, 2026
WO-01350819 Canceled
FCO
Created: Feb 10, 2026
On Track
Canceled • 22 days old
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Feb 9, 1:01 PM
Case Number: 00566650
Subject: GE FMI 78101 WO Creation Request
Status: Closed
📋
Work Order Created Feb 10, 10:24 AM
Work Order: WO-01350817
Type: FCO
Priority: PC
🚫
Status: Canceled by Mandy Newman Feb 10, 4:29 PM
From: Entered
To: Canceled
Duration in Previous: 6h 5m

Bottlenecks

Entered
Duration: 6.1 business hours (threshold: 4.0 business hours)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00566650
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 10, 10:24 AM
Invoice #
N/A

Details