Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353567 ↗ ServiceMax

HIGI LLC • Cross-Training • PC

📍 Praelow Cameron Trunk Stock — 4319 FARADAY STREET, Charlotte NC, 28208

Feb 24, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 28, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 24, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0
Feb 24 → Feb 25 Ready for Scheduling ▶ Running 1 1
Feb 25 → Feb 25 Assigned ▶ Running 0 1
Feb 25 → Feb 28 Scheduled ▶ Running 2 3
Feb 28 → Feb 28 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 4.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Billing
0.3 days
Created: Feb 24, 2026 Due: Feb 28, 2026 Completed: Feb 28, 2026 (on time)
📅
3.5 days Total Age
⏱️
3.5d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571313
New Training Request
Closed
1x for ILT Scheduled for 2/25/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 24, 2026
Work Orders from this Case (3)
WO-01353567 (current) Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 27, 2026
WO-01353568 Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 25, 2026
WO-01353569 Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 28, 2026
Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 3.5 days stuck in "Closed"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/27/26- EColon- OJT training with Praelow
🔍 Technician Findings
OJT training with Praelow
⚠️ Problem Description
1x OJT work order Ending 2/28/2026 Training Request: Course: Higi/Kiosk Technician: Eric Colon Start Date: 2026-02-24 Mentor: Praelow Cameron Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:

Timeline

📞
Case Linked Feb 24, 10:22 AM
Case Number: 00571313
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Feb 24, 3:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 25, 2:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 38m, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-24T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Eric Colon Feb 27, 9:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 6h
⏱️
▶
2 6x Labor Added Feb 27, 9:43 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⏳ 3.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 10:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
▶
3 Status: Invoice Pending Mar 5, 1:14 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-255621

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00571313
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Eric Colon
Scheduled
Feb 24, 9:00 AM
Created
Feb 24, 3:11 PM
Invoice #
SM-255621

Work Details (6)

Name Type Status Qty Amount Date
WL-03124427 Labor Open 2 $0.00 Feb 27, 9:43 PM
WL-03124428 Labor Open 10 $0.00 Feb 27, 9:43 PM
WL-03124429 Labor Open 2 $0.00 Feb 27, 9:43 PM
WL-03124430 Travel Open 102 $0.00 Feb 27, 9:43 PM
WL-03124431 Travel Open 102 $0.00 Feb 27, 9:43 PM
WL-03124432 Expenses Open 1 $0.00 Feb 27, 9:43 PM

Details