Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353568 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Eric Colon Trunk Stock — 500 GILLS CREEK PKWY, APT 710, COLUMBIA SC, 29209

Feb 24, 2026 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 24, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0
Feb 24 → Feb 25 Ready for Scheduling ▶ Running 1 1
Feb 25 → Feb 25 Assigned ▶ Running 0 1
Feb 25 → Feb 25 Scheduled ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Created: Feb 24, 2026 Due: Feb 28, 2026 Completed: Feb 25, 2026 (3 days early)
📅
1.5 days Total Age
⏱️
3.4d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571313
New Training Request
Closed
1x for ILT Scheduled for 2/25/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 24, 2026
Work Orders from this Case (3)
WO-01353567 Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 27, 2026
WO-01353568 (current) Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 25, 2026
WO-01353569 Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 28, 2026
Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 3.4 days stuck in "Closed"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Closed
3.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Class completed
🔍 Technician Findings
Higi ILT class w/ Phil Castillo
⚠️ Problem Description
1x for ILT Scheduled for 2/25/2026

Timeline

📞
Case Linked Feb 24, 10:22 AM
Case Number: 00571313
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Feb 24, 3:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 25, 2:47 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 32m, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-25T15:00:00.000+0000
⏱️
▶
2 Labor Added Feb 25, 3:47 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 59m, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 2, 12:05 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255336

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00571313
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Eric Colon
Scheduled
Feb 25, 10:00 AM
Created
Feb 24, 3:14 PM
Invoice #
SM-255336

Work Details (1)

Name Type Status Qty Amount Date
WL-03119802 Labor Open 2.5 $0.00 Feb 25, 3:47 PM

Details