Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353569 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Eric Colon Trunk Stock — 500 GILLS CREEK PKWY, APT 710, COLUMBIA SC, 29209

Feb 24, 2026 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 3 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 1, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 24, 2026 Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0
Feb 24 → Feb 25 Ready for Scheduling ▶ Running 1 1
Feb 25 → Feb 25 Assigned ▶ Running 0 1
Feb 25 → Mar 1 Scheduled ▶ Running 2 3
Dispatch 0.0d
Coordinators 4.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Created: Feb 24, 2026 Due: Feb 28, 2026 Completed: Mar 1, 2026 (on time)
📅
3.5 days Total Age
⏱️
2.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 25, 2026
Visit 2 Feb 26, 2026
Visit 3 Feb 28, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571313
New Training Request
Closed
1x for ILT Scheduled for 2/25/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 24, 2026
Work Orders from this Case (3)
WO-01353567 Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 27, 2026
WO-01353568 Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 25, 2026
WO-01353569 (current) Invoiced
Cross-Training • Eric Colon
Created: Feb 24, 2026 • Closed: Feb 28, 2026
Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 2.5 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
2.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/25-EColon-Completed Higi courses on EmsarU 2/26-EColon-Completed Higi courses on EmsarU 2/27-EColon-Completed Higi courses on EmsarU
🔍 Technician Findings
EmsarU training
⚠️ Problem Description
1x for CBTs in EU Week ending 2/28/2026

Timeline

📞
Case Linked Feb 24, 10:22 AM
Case Number: 00571313
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Feb 24, 3:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 25, 2:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 33m, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-27T20:00:00.000+0000
⏱️
Labor Added Feb 25, 4:19 PM
Type: Labor
Status: Open
Qty: 5.5
⏳ 3.0 business days
⏱️
Labor Added Feb 27, 9:47 PM
Type: Labor
Status: Open
Qty: 8
⏱️
▶
3 Labor Added Feb 28, 8:58 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Eric Colon
From: Scheduled
To: Completed
Duration in Previous: 3d 6h
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 3, 6:09 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255508

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00571313
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Eric Colon
Scheduled
Feb 27, 3:00 PM
Created
Feb 24, 3:14 PM
Invoice #
SM-255508

Work Details (3)

Name Type Status Qty Amount Date
WL-03119850 Labor Open 5.5 $0.00 Feb 25, 4:19 PM
WL-03124440 Labor Open 8 $0.00 Feb 27, 9:47 PM
WL-03124742 Labor Open 4 $0.00 Feb 28, 8:58 PM

Details