Quantify excess travel cost and identify optimization opportunities across your field service operation
Ranked by total avoidable cost across five dimensions. Focus on the top items in each category for the highest ROI improvements.
Which service verticals generate the most excess travel? Clinical Education stands out with very high per-WO excess.
| # | Vertical | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Kiosk | 2,859 | $119,521 | 100% | 62.4 mi | 654 | ✈ 6 | $162,176 | 62 |
States with the highest total avoidable travel cost.
| # | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|
| 1 | IL | 119 | $23,672 | 296.9 mi | — | |
| 2 | MD | 129 | $19,619 | 227.0 mi | ✈ 2 | |
| 3 | VA | 105 | $15,082 | 214.4 mi | ✈ 3 | |
| 4 | FL | 616 | $7,550 | 18.3 mi | — | |
| 5 | CO | 20 | $6,748 | 503.6 mi | — | |
| 6 | NY | 99 | $3,893 | 58.7 mi | — | |
| 7 | IN | 109 | $3,755 | 51.4 mi | — | |
| 8 | TX | 145 | $3,663 | 37.7 mi | — | |
| 9 | GA | 180 | $3,468 | 28.8 mi | — | |
| 10 | OH | 160 | $3,199 | 29.8 mi | — | |
| 11 | MA | 46 | $3,158 | 102.5 mi | — | |
| 12 | NC | 93 | $3,148 | 50.5 mi | ✈ 1 | |
| 13 | AL | 77 | $2,521 | 48.9 mi | — | |
| 14 | AZ | 13 | $2,209 | 253.6 mi | — | |
| 15 | DC | 14 | $1,864 | 198.7 mi | — | |
| 16 | SC | 77 | $1,701 | 33.0 mi | — | |
| 17 | WI | 9 | $1,588 | 263.3 mi | — | |
| 18 | CA | 38 | $1,525 | 59.9 mi | — | |
| 19 | MI | 101 | $1,231 | 18.2 mi | — | |
| 20 | PA | 160 | $1,044 | 9.7 mi | — |
Top cities by total avoidable cost. These are your biggest geographic hotspots.
| # | City | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|---|
| 1 | Chicago | IL | 19 | $6,063 | 476.2 mi | — | |
| 2 | Phoenix | AZ | 8 | $2,209 | 412.1 mi | — | |
| 3 | Frederick | MD | 9 | $1,769 | 293.4 mi | — | |
| 4 | Washington | DC | 11 | $1,672 | 226.9 mi | — | |
| 5 | San Antonio | TX | 4 | $1,526 | 569.4 mi | — | |
| 6 | Alexandria | VA | 7 | $1,298 | 276.8 mi | — | |
| 7 | Silver Spring | MD | 6 | $1,228 | 305.4 mi | — | |
| 8 | Jacksonville | FL | 21 | $1,207 | 85.8 mi | — | |
| 9 | Herndon | VA | 6 | $1,205 | 299.9 mi | ✈ 1 | |
| 10 | Lanham | MD | 8 | $1,171 | 218.5 mi | — | |
| 11 | Tuscaloosa | AL | 4 | $1,141 | 425.6 mi | — | |
| 12 | Gaithersburg | MD | 7 | $1,129 | 240.7 mi | — | |
| 13 | Annandale | VA | 5 | $1,024 | 305.6 mi | — | |
| 14 | Arlington | VA | 5 | $1,023 | 305.5 mi | — | |
| 15 | Rockville | MD | 7 | $988 | 210.7 mi | — | |
| 16 | Sarasota | FL | 25 | $905 | 54.0 mi | — | |
| 17 | Mossville | IL | 5 | $894 | 267.0 mi | — | |
| 18 | Irving | TX | 7 | $868 | 185.0 mi | — | |
| 19 | Richmond | VA | 7 | $820 | 174.9 mi | — | |
| 20 | Manassas | VA | 4 | $797 | 297.4 mi | — | |
| 21 | Owasso | OK | 3 | $773 | 384.7 mi | — | |
| 22 | Charlottesville | VA | 7 | $752 | 160.4 mi | — | |
| 23 | New Orleans | LA | 8 | $665 | 124.0 mi | — | |
| 24 | Falls Church | VA | 3 | $614 | 305.4 mi | — | |
| 25 | Largo | MD | 3 | $611 | 303.9 mi | — |
Coordinators whose dispatching decisions result in the most excess travel. High avg excess suggests systematic over-dispatching; high WO count with moderate excess suggests volume-driven impact.
| # | Coordinator | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs Used |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Melissa Owens | 413 | $31,303 | 113.1 mi | 200 | ✈ 5 | $20,083 | 10 | |
| 2 | Kaitlyn Kelch | 285 | $13,344 | 69.9 mi | 25 | — | $20,141 | 18 | |
| 3 | Charles Ramen | 424 | $10,735 | 37.8 mi | 57 | — | $9,801 | 15 | |
| 4 | Kourtney Smith | 331 | $10,431 | 47.0 mi | 79 | — | $8,104 | 17 | |
| 5 | Emmanuel Morales | 11 | $9,909 | 1,344.6 mi | 11 | — | — | 1 | |
| 6 | Abby Jinerson | 440 | $9,344 | 31.7 mi | 86 | — | $30,034 | 18 | |
| 7 | Rhea Berry | 234 | $9,148 | 58.3 mi | 68 | — | $5,807 | 19 | |
| 8 | Mozammel Sajib | 14 | $2,060 | 219.6 mi | 10 | — | $50 | 3 | |
| 9 | Laura Hill | 70 | $1,636 | 34.9 mi | 14 | — | $2,914 | 20 | |
| 10 | Nicole Floyd | 5 | $873 | 260.6 mi | 5 | — | — | 1 | |
| 11 | Stephanie Ramen | 11 | $845 | 114.7 mi | 5 | — | $4,134 | 9 | |
| 12 | Michael Burris | 44 | $513 | 17.4 mi | 4 | — | $3,953 | 5 | |
| 13 | Chris Bakkemo | 11 | $49 | 6.6 mi | 0 | — | — | 1 |
Techs who consistently travel far beyond the closest available option. High states-served count may indicate a roaming/national tech; high avg excess with few states suggests a misplaced home base.
| # | Technician | WOs | Avoidable Cost | Impact | Avg Actual Dist | Avg Excess | Outliers | Flew | States | Actual Expense |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Praelow Cameron | 366 | $40,187 | 219 mi | 163.9 mi | 261 | ✈ 5 | 9 | $24,229 | |
| 2 | Emmanuel Morales | 12 | $10,424 | 1,426 mi | 1,296.5 mi | 12 | — | 9 | — | |
| 3 | Mike Huffman | 136 | $9,712 | 160 mi | 106.6 mi | 67 | — | 5 | $1,659 | |
| 4 | Andrew Przybyla | 15 | $8,886 | 917 mi | 884.2 mi | 10 | — | 3 | $283 | |
| 5 | Jason Morris | 10 | $6,366 | 1,001 mi | 950.2 mi | 10 | — | 1 | $171 | |
| 6 | Robert Rivera | 275 | $5,028 | 63 mi | 27.3 mi | 52 | — | 2 | $10,006 | |
| 7 | Brendan Chaney | 19 | $4,225 | 339 mi | 331.9 mi | 6 | — | 5 | $399 | |
| 8 | Nicole Floyd | 10 | $3,817 | 1,119 mi | 569.7 mi | 10 | — | 3 | $10 | |
| 9 | Christopher Carroll | 11 | $3,576 | 518 mi | 485.2 mi | 5 | — | 2 | $217 | |
| 10 | Robert Lewis | 227 | $2,617 | 71 mi | 17.2 mi | 44 | — | 2 | $9,662 | |
| 11 | Maximilian Tucker | 150 | $2,529 | 58 mi | 25.2 mi | 29 | — | 7 | $6,089 | |
| 12 | David Trost | 49 | $2,397 | 107 mi | 73.0 mi | 26 | — | 3 | $903 | |
| 13 | Cynthia G Deville | 161 | $1,676 | 66 mi | 15.5 mi | 8 | — | 4 | $24,296 | |
| 14 | Ronnie Salone | 157 | $1,654 | 68 mi | 15.7 mi | 9 | — | 5 | $4,352 | |
| 15 | Joseph Anderson | 87 | $1,623 | 72 mi | 27.8 mi | 2 | — | 3 | $1,982 | |
| 16 | Luis Torres | 108 | $1,150 | 39 mi | 15.9 mi | 24 | — | 5 | $3,498 | |
| 17 | Dustin Antolin | 38 | $1,133 | 73 mi | 44.5 mi | 7 | — | 3 | $2,268 | |
| 18 | Vincent Nyathi | 104 | $795 | 46 mi | 11.4 mi | 3 | — | 3 | $592 | |
| 19 | Curtis Allen | 46 | $769 | 42 mi | 25.0 mi | 13 | — | 3 | $1,128 | |
| 20 | Jordan Moceri | 42 | $686 | 61 mi | 24.4 mi | 7 | — | 3 | $332 |