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WO-01269868 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 1, 2025 → Sep 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2025
✗ SLA Missed (71 biz days late)
Active: 91 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
May 1 → May 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 27, 2025
16 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 28, 2025
1 business day (not counted)
12d
▶ Clock Running
Status: Scheduled
May 28 → Jun 13, 2025
12 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 29 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Jun 13 → Jul 9, 2025
16 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 45 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Jul 9 → Sep 12, 2025
46 business days (counted)
Running total: 91 of ? biz days used
Created: May 1, 2025 Completed: Sep 12, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 1 → May 2 Created ▶ Running 1 1
May 2 → May 27 Ready for Scheduling ▶ Running 16 17
May 27 → May 28 Ready for Release ⏸ Paused 1 —
May 28 → Jun 13 Scheduled ▶ Running 12 29
Jun 13 → Jun 13 Entered ▶ Running 0 29
Jun 13 → Jul 9 Ready for Scheduling ▶ Running 16 45
Jul 9 → Jul 9 Assigned ▶ Running 0 45
Jul 9 → Sep 12 Scheduled ▶ Running 46 91
Dispatch 1.4d
Holding 1.5d (excluded)
Coordinators 92.6d
Field Work 0.0d
✗ SLA Missed
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
1.5 days
Coordinators
92.6 days
Over SLA
Field Work
0.0 days
Created: May 1, 2025 Due: May 30, 2025 Completed: Sep 12, 2025 (104 days late)
📅
92.3 days Total Age
⏱️
47.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
87.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00489628
URGENT Philips WO Request
Closed
annual pm request
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
Shelby Robinson
Created
May 1, 2025
Work Orders from this Case (10)
WO-01269867 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269868 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Sep 12, 2025
WO-01269869 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269870 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269871 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269872 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269873 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269874 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Aug 15, 2025
WO-01269875 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269876 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 14, 2025
Completed with significant delays
Invoiced • 307 days old
🚨
Primary Delay 47.0 days stuck in "Scheduled"
⏱️
Total Delay 87.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Ready for Release
1.5d
Scheduled
58.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2025 SRobinson- WO-13519996 already created and dispatched for this week.

05/28/2025 DMalloy - Dispatched to Fanfan for the purpose of returning the aging parts Per Fady.  

05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  

🔧 Work Performed
PM
🔍 Technician Findings
Device failed the Air flow accuracy test, device needs a new flow sensor
⚠️ Problem Description
annual pm request
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 1, 5:32 PM
Case Number: 00489628
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 1, 5:41 PM
Work Order: WO-01269868
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy May 2, 11:54 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18h 12m
🚨 17.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 4h
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled May 28, 6:22 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 2h
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
⏳ 3.7 business days
📅
Dispatch Scheduled by Deon Malloy Jun 2, 10:23 AM
Scheduled For: 2025-06-02T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 6, 10:03 AM
Scheduled For: 2025-06-16T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 8:48 AM
Scheduled For: 2025-06-23T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Deon Malloy Jun 12, 11:10 PM
From: Scheduled
To: Entered
Duration in Previous: 15d 4h
📅
Status: Ready for Scheduling by Deon Malloy Jun 12, 11:54 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 43m
🚨 17.0 business days
👷
▶
2 Status: Assigned Jul 9, 8:06 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Fanfan Siku
🗓️
▶
2 Status: Scheduled Jul 9, 8:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-08-02T12:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Deon Malloy Jul 31, 12:00 PM
Scheduled For: 2025-08-16T12:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 15, 1:19 PM
Scheduled For: 2025-09-06T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 29, 9:34 AM
Scheduled For: 2025-09-13T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 4, 4:31 PM
Scheduled For: 2025-09-20T12:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Deon Malloy Sep 9, 1:41 PM
Scheduled For: 2025-09-09T12:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Sep 12, 6:18 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 65d 10h
🏁
Status: Closed by Fanfan Siku Sep 12, 6:27 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 1.7 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 15, 1:22 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 18h, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number: SM-240971

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00489628
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Sep 9, 8:00 AM
Created
May 1, 5:41 PM
Invoice #
SM-240971

Work Details (4)

Name Type Status Qty Amount Date
WL-02934675 Labor Open 2 $0.00 Sep 12, 6:18 PM
WL-02934676 Labor Open 3 $0.00 Sep 12, 6:18 PM
WL-02934677 Expenses Open 1 $0.00 Sep 12, 6:18 PM
WL-02934678 Travel Open 131 $0.00 Sep 12, 6:18 PM

Details