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← WO Overview

WO-01269874 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 1, 2025 → Aug 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2025
✗ SLA Missed (52 biz days late)
Active: 72 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Aug 15, 2025)
▶ Clock Running
Status: Created
May 1 → May 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 27, 2025
16 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 28, 2025
1 business day (not counted)
12d
▶ Clock Running
Status: Scheduled
May 28 → Jun 13, 2025
12 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 29 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Jun 13 → Jul 9, 2025
16 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 45 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Jul 9 → Aug 15, 2025
27 business days (counted)
Running total: 72 of ? biz days used
Created: May 1, 2025 Completed: Aug 15, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 1 → May 2 Created ▶ Running 1 1
May 2 → May 27 Ready for Scheduling ▶ Running 16 17
May 27 → May 28 Ready for Release ⏸ Paused 1 —
May 28 → Jun 13 Scheduled ▶ Running 12 29
Jun 13 → Jun 13 Entered ▶ Running 0 29
Jun 13 → Jul 9 Ready for Scheduling ▶ Running 16 45
Jul 9 → Jul 9 Assigned ▶ Running 0 45
Jul 9 → Aug 15 Scheduled ▶ Running 27 72
Dispatch 1.3d
Holding 1.5d (excluded)
Coordinators 73.5d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
1.5 days
Coordinators
73.5 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: May 1, 2025 Due: May 30, 2025 Completed: Aug 15, 2025 (76 days late)
📅
73.3 days Total Age
⏱️
28.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
68.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00489628
URGENT Philips WO Request
Closed
annual pm request
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
Shelby Robinson
Created
May 1, 2025
Work Orders from this Case (10)
WO-01269867 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269868 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Sep 12, 2025
WO-01269869 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269870 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269871 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269872 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269873 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269874 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Aug 15, 2025
WO-01269875 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269876 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 14, 2025
Completed with significant delays
Invoiced • 307 days old
🚨
Primary Delay 28.0 days stuck in "Scheduled"
⏱️
Total Delay 68.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Ready for Release
1.5d
Scheduled
39.5d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/28/2025 DMalloy - Dispatched to Fanfan for the purpose of returning the aging parts Per Fady.  


05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
annual pm request
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 1, 5:32 PM
Case Number: 00489628
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 1, 5:50 PM
Work Order: WO-01269874
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy May 2, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18h 6m
🚨 17.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 4h
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled May 28, 7:03 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 2h
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
📅
Dispatch Scheduled by Deon Malloy May 28, 7:25 PM
Scheduled For: 2025-05-29T12:00:00.000+0000
⏳ 3.6 business days
📅
Dispatch Scheduled by Deon Malloy Jun 2, 11:21 AM
Scheduled For: 2025-06-02T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 6, 10:04 AM
Scheduled For: 2025-06-16T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 8:48 AM
Scheduled For: 2025-06-23T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Deon Malloy Jun 12, 11:16 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 15d 4h, 0m
🚨 17.1 business days
👷
▶
2 Status: Assigned Jul 9, 8:06 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Fanfan Siku
🗓️
▶
2 Status: Scheduled Jul 9, 8:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-08-02T12:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Deon Malloy Jul 31, 12:00 PM
Scheduled For: 2025-08-16T12:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 15, 1:11 PM
Scheduled For: 2025-08-15T12:00:00.000+0000
⏱️
▶
3 3x Labor Added Aug 15, 7:14 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 37d 10h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.6 business days
⏱️
▶
2 Labor Added Aug 18, 10:31 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 21, 4:38 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Aug 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 21m
⏳ 1.1 business days
🧾
Invoice Created Aug 25, 12:39 AM
Invoice Number: SM-238752

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

📞
Case 00489628
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Aug 15, 8:00 AM
Created
May 1, 5:50 PM
Invoice #
SM-238752

Work Details (4)

Name Type Status Qty Amount Date
WL-02903962 Labor Open 3 $150.00 Aug 15, 7:14 PM
WL-02903963 Labor Open 2 $155.00 Aug 15, 7:14 PM
WL-02903964 Travel Open 131 $0.00 Aug 15, 7:14 PM
WL-02905426 Labor Open 0.016666666666667 $38.00 Aug 18, 10:31 AM

Details