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WO-01269871 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 1, 2025 → May 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 15, 2025
✓ SLA Met (1 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (May 14, 2025)
▶ Clock Running
Status: Created
May 1 → May 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 13, 2025
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 14, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: May 1, 2025 Completed: May 14, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 1 → May 2 Created ▶ Running 1 1
May 2 → May 13 Ready for Scheduling ▶ Running 7 8
May 13 → May 14 Scheduled ▶ Running 1 9
Dispatch 1.3d
Coordinators 9.3d
Billing 2.0d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Coordinators
9.3 days
Over SLA
Billing
2.0 days
Over SLA
Created: May 1, 2025 Due: May 15, 2025 Completed: May 14, 2025 (1 days early)
📅
8.6 days Total Age
⏱️
8.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00489628
URGENT Philips WO Request
Closed
annual pm request
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
Shelby Robinson
Created
May 1, 2025
Work Orders from this Case (10)
WO-01269867 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269868 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Sep 12, 2025
WO-01269869 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269870 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269871 (current) Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269872 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269873 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269874 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Aug 15, 2025
WO-01269875 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269876 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 14, 2025
Completed with minor delays
Invoiced • 307 days old
🚨
Primary Delay 8.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/13/2025 DMalloy - FSE onsite and requested WO for this device


05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  

🔧 Work Performed
Pm.
🔍 Technician Findings
nr
⚠️ Problem Description
annual pm request
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 1, 5:32 PM
Case Number: 00489628
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 1, 5:46 PM
Work Order: WO-01269871
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy May 2, 11:59 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18h 13m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned May 13, 10:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-13T04:00:00.000+0000, 2025-05-13T00:00:00.000+0000, 2025-05-13T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10d 22h
⏱️
2x Labor Added May 13, 10:03 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Paul Mccormish May 13, 10:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11h 37m, 0m
⏱️
▶
2 Labor Added May 14, 9:47 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 16m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 15, 11:29 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway May 16, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 32m
🚨 189.0 business days
🧾
Invoice Created Feb 21, 6:43 PM
Invoice Number: SM-228379

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00489628
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
May 13, 8:00 AM
Created
May 1, 5:46 PM
Invoice #
SM-228379

Work Details (3)

Name Type Status Qty Amount Date
WL-02792429 Labor Open 2 $155.00 May 13, 10:03 PM
WL-02792430 Labor Open 2 $150.00 May 13, 10:03 PM
WL-02792735 Labor Open 0.016666666666667 $38.00 May 14, 9:47 AM

Details