Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269869 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 1, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2025
✗ SLA Missed (128 biz days late)
Active: 148 biz days
Paused: 51 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
May 1 → May 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 27, 2025
16 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 28, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
May 28 → Jun 13, 2025
12 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 29 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Jun 13 → Jul 9, 2025
16 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 45 of ? biz days used
96d
▶ Clock Running
Status: Scheduled
Jul 9 → Nov 25, 2025
96 business days (counted)
Running total: 141 of ? biz days used
▶ Clock Running
Status: Entered
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 141 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Nov 25 → Feb 10, 2026
50 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 22, 2026
7 business days (counted)
Running total: 148 of ? biz days used
Created: May 1, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
May 1 → May 2 Created ▶ Running 1 1
May 2 → May 27 Ready for Scheduling ▶ Running 16 17
May 27 → May 28 Ready for Release ⏸ Paused 1 —
May 28 → Jun 13 Scheduled ▶ Running 12 29
Jun 13 → Jun 13 Entered ▶ Running 0 29
Jun 13 → Jul 9 Ready for Scheduling ▶ Running 16 45
Jul 9 → Jul 9 Assigned ▶ Running 0 45
Jul 9 → Nov 25 Scheduled ▶ Running 96 141
Nov 25 → Nov 25 Entered ▶ Running 0 141
Nov 25 → Feb 10 Ready for Release ⏸ Paused 50 —
Feb 10 → Feb 22 Scheduled ▶ Running 7 148
Dispatch 1.3d
Holding 52.0d (excluded)
Coordinators 150.6d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
52.0 days
Coordinators
150.6 days
Over SLA
Created: May 1, 2025 Due: May 30, 2025 Completed: Feb 20, 2026 (265 days late)
📅
199.3 days Total Age
⏱️
97.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
145.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00489628
URGENT Philips WO Request
Closed
annual pm request
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
Shelby Robinson
Created
May 1, 2025
Work Orders from this Case (10)
WO-01269867 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269868 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Sep 12, 2025
WO-01269869 (current) Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269870 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269871 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269872 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269873 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269874 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Aug 15, 2025
WO-01269875 Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269876 Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 14, 2025
Completed with significant delays
Invoiced • 307 days old
🚨
Primary Delay 97.0 days stuck in "Scheduled"
⏱️
Total Delay 145.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Ready for Release
52.0d
Scheduled
116.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold - Dispatching to Fady for closure


05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  

🔧 Work Performed
no work completed
⚠️ Problem Description
annual pm request
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 1, 5:32 PM
Case Number: 00489628
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 1, 5:43 PM
Work Order: WO-01269869
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy May 2, 11:54 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18h 11m
🚨 17.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 4h
⏳ 2.0 business days
👷
▶
4 Technician Assigned May 28, 6:40 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-29T04:00:00.000+0000, 2025-05-29T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-29T12:00:00.000+0000
⏳ 3.7 business days
📅
Dispatch Scheduled by Deon Malloy Jun 2, 10:29 AM
Scheduled For: 2025-06-02T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 6, 10:03 AM
Scheduled For: 2025-06-16T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 8:48 AM
Scheduled For: 2025-06-23T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Deon Malloy Jun 12, 11:14 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 15d 4h, 0m
🚨 17.1 business days
👷
▶
2 Technician Assigned Jul 9, 8:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 8h
🗓️
▶
2 Status: Scheduled Jul 9, 8:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-08-02T12:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Deon Malloy Jul 31, 12:00 PM
Scheduled For: 2025-08-16T12:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 15, 1:19 PM
Scheduled For: 2025-09-06T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 29, 9:34 AM
Scheduled For: 2025-09-13T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 4, 4:31 PM
Scheduled For: 2025-09-20T12:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Deon Malloy Sep 12, 10:59 AM
Scheduled For: 2025-09-27T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 26, 9:57 AM
Scheduled For: 2025-10-04T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 6, 8:57 AM
Scheduled For: 2025-10-11T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 13, 8:49 AM
Scheduled For: 2025-11-01T12:00:00.000+0000
📅
Dispatch Scheduled by Mandy Newman Oct 14, 7:42 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 21, 9:49 PM
Scheduled For: 2025-11-30T13:00:00.000+0000
⚠️ 9.3 business days
📅
Dispatch Scheduled by Deon Malloy Nov 3, 9:16 AM
Scheduled For: 2025-12-07T13:00:00.000+0000, 2025-11-30T13:00:00.000+0000
🚨 16.0 business days
🆕
Status: Entered by Mandy Newman Nov 25, 2:30 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 139d 7h, 0m
🚨 51.0 business days
📅
▶
3 Dispatch Scheduled Feb 10, 8:20 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Messak
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 76d 17h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Fady Messak Feb 18, 11:19 AM
Scheduled For: 2026-02-18T16:19:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Mandy Newman Feb 20, 5:04 PM
Scheduled For: 2026-02-20T16:19:00.000+0000
⏳ 0.9 business days
⏱️
▶
2 Labor Added Feb 22, 8:49 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 0h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 25, 10:07 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 1h, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 27, 7:39 AM
Invoice Number: SM-254850

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 97.0 business days (threshold: 2.0 business days)
Exceeded by 95.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00489628
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Feb 20, 11:19 AM
Created
May 1, 5:43 PM
Invoice #
SM-254850

Work Details (1)

Name Type Status Qty Amount Date
WL-03115418 Labor Open 0.016666666666667 $0.00 Feb 22, 8:49 AM

Details