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WO-01275321 ↗ ServiceMax

Mission Vet Specialty & Emergency (MVS) • Evaluation • P7

📍 MissionVet Specialty & Emergency — 8202 N Loop 1604 W Suite 112, San Antonio TX, 78249

May 23, 2025 → Jun 4, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jun 4, 2025
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jun 5, 2025)
SLA Target
▶ Clock Running
Status: Created
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
May 23 → May 27, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
May 27 → Jun 5, 2025
7 business days (counted)
Running total: 8 of 7 biz days used
Created: May 23, 2025 Completed: Jun 5, 2025
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
May 23 → May 23 Created ▶ Running 0 0 / 7
May 23 → May 23 Ready for Scheduling ▶ Running 0 0 / 7
May 23 → May 27 Assigned ▶ Running 1 1 / 7
May 27 → Jun 5 Scheduled ▶ Running 7 8 / 7
Dispatch 0.0d
Coordinators 9.0d
Billing 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Billing
0.6 days
Created: May 23, 2025 Due: Jun 4, 2025 Completed: Jun 5, 2025 (on time)
📅
8.0 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00494722
MissionVet Specialty & Emergency (needs quote)
Closed
Q-00028208 **Service is needed ASAP, customer is asking for service on 5/28 All table are at one location. Some tables are DRE and some are Midmark, others are unknown. There are 5 surgical tables that need adjustments: OR 1 top of table shifts OR 2 top of table shifts OR 3 table top does not lock slides down when tilted OR 4 table is wobbly and needs new level feet OR 5 doesn't lock for raise /lower and turning Ideally Wednesdays would be the best day seeing as that is a non-surgical day The technician will need to evaluate the units and determine if parts are needed for repairs.
Priority
Critical
Origin
Email
Reason
New Case
Contact
Mike Perez
Owner
Kimberly Hardison
Created
May 20, 2025
Work Orders from this Case (5)
WO-01275320 Invoiced
Evaluation • Chane Lacy
Created: May 23, 2025 • Closed: Jul 14, 2025
WO-01275321 (current) Invoiced
Evaluation • Chane Lacy
Created: May 23, 2025 • Closed: Jun 4, 2025
WO-01275322 Invoiced
Evaluation • Chane Lacy
Created: May 23, 2025 • Closed: Sep 17, 2025
WO-01275323 Invoiced
Evaluation • Chane Lacy
Created: May 23, 2025 • Closed: Jun 4, 2025
WO-01275325 Canceled
Evaluation • Chane Lacy
Created: May 23, 2025 • Closed: Jun 4, 2025
Completed with minor delays
Invoiced • 285 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/27 KHensley scheduled per logged email from Mike. Email logged on WO-01275325

5/27 KHensley sent Mike an email for scheduling. Email logged on WO-01275325 5/23 KHensley called Mike to schedule for 5/27 between 11 and 12 pm. Left info. Call logged on WO-01275320 5/23 KHardison, **Service is needed ASAP, customer is asking for service on 5/28. Ideally Wednesdays would be the best day seeing as that is a non-surgical day

🔧 Work Performed
Adjust column guides and verify table top fasteners are secure. Functional testing passed. Unit returned to service
🔍 Technician Findings
Table top wobbles
⚠️ Problem Description
Q-00028208 2 of 5 **Service is needed ASAP, customer is asking for service on 5/28 All table are at one location. Some tables are DRE and some are Midmark, others are unknown. There are 5 surgical tables that need adjustments: OR 2 top of table shifts Ideally Wednesdays would be the best day seeing as that is a non-surgical day The technician will need to evaluate the units and determine if parts are needed for repairs.
📄 Description
Midmark Hydraulic Column Surgery Table, V-Top, Flat-Top

Timeline

📞
Case Linked May 20, 4:25 PM
Case Number: 00494722
Subject: MissionVet Specialty & Emergency (needs quote)
Status: Closed
⏳ 3.9 business days
📋
▶
2 Work Order Created May 23, 12:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned May 23, 3:26 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled May 27, 11:43 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3d 20h
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jun 4, 8:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 8h, 0m
📄
Status: Ready to Bill by Diane Patton Jun 5, 12:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 26m
📨
Status: Invoice Pending by Diane Patton Jun 5, 5:18 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 44m
💰
Status: Invoiced by Diane Patton Jun 5, 5:23 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 49.8 business days
🧾
Invoice Created Aug 15, 5:24 PM
Invoice Number: SM-230540

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00494722
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
N/A
Technician
Chane Lacy
Scheduled
Jun 4, 10:00 AM
Created
May 23, 12:13 PM
Invoice #
SM-230540

Work Details (1)

Name Type Status Qty Amount Date
WL-02818212 Labor Open 1 $149.00 Jun 4, 8:07 PM

Details