Midmark Service Request Dispatch Authorization - WO-00074982
Closed
Zone 1
PROBLEM SUMMARY
MGIV Wireless control issues Enhancement
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 711121 002-11203-00 1.00000
Primary Delay8.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Awaiting Parts - Customer
8.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/17/25 CDempsey- ***Same Day Closure...wo kept open for child wo.
7/11 APrzybyla - Can't close the WO till child WO is fixed. Hope to close Monday.
7/8 KHensley scheduled per logged email from Tina. Email logged on WO-01284337
7/7/25 RCook- Emailed Tina to schedule. See logged email on WO-01284329 7/7/25 RCook- Called Tina to schedule, placed on hold. After 5 minutes no answer. See logged call on WO-01284329 7/2/25 CDempsey- tracking shows parts delivered to customer today. 6/30 KHensley sent Tina an email for scheduling. Email logged on WO-01284337 06/30/2025 JRolston - Part ETA on UPS wb 1ZE444250349838119 is Thursday, 7/3. Updated WO accordingly. 06/27/2025 JRolston - Per email from Midmark, part has shipped on UPS wb 1ZE444250349838119. No ETA as of yet. 6/26 KHensley called Tina to schedule for 7/7 between 8 and 9 am. Left VM. Call logged on WO-01284329 6/26 KHardiosn, Location not open yet, too early, sent email regarding WO.
🔧Work Performed
Tech was taken to the back of the clinic to see the parts that were sent to customer. Tech started by opening up the box to see what box went with what chair. Tech upgraded the chair using the flash drive provided. Tech then reprogrammed wireless hand control and wireless foot pedal. 002-11203-00. After chair was upgraded and reprogramed, tech showed the POC and she was happy that the chair was working again.
🔍Technician Findings
Tech arrived on site and was told Wireless control issues.
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
MGIV Wireless control issues Enhancement
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 711121 002-11203-00 1.00000
Email: EMSAR Request for service at CardioVascular Associates of Mesa (Email to schedule service)
Completed Jul 7, 2025
To: tcherro@cvam.com
CC: kaitlyn.hensley@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CardioVascular Associates of Mesa (Email to schedule service)
Body:
Hi Tina Cherro,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repairs on your Midmark exam chairs.
Here’s the location information we have on file:
Location:
CardioVascular Associates of Mesa
6309 E Baywood Ave Suite 101
Mesa, AZ 85206
Contact:
Tina
📋
Outbound to +14806415400
Completed Jul 7, 2025
7/7/25 RCook- Called Tina to schedule, placed on hold. After 5 minutes no answer. See logged call on WO-01284329
📞
Call
Completed Jun 26, 2025
6/26 KHensley called Tina to schedule for 7/7 between 8 and 9 am. Left VM. Call logged on WO-01284329
6/26 KHardiosn, Location not open yet, too early, sent email regarding WO.
📋
Outbound to +14806415400
Completed Jun 26, 2025
6/26 KHensley called Tina to schedule for 7/7 between 8 and 9 am. Left VM. Call logged on WO-01284329
📞
Call
Completed Jun 26, 2025
Location not open yet, too early, sent email regarding WO.
Work Order: WO-01284329
Account: MIDMARK
Customer Case Number: 1408520 00074982
Location: CardioVascular Associates of Mesa
Address: 6309 E Baywood Ave Suite 101, Mesa, AZ 85206
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2644691
Contact Name: Tina Cherro
Contact Phone: 480) 641-54
PDF
SRA_WO-00074982_ver1
Jun 26, 2025
JPG
WIN_20250711_14_25_06_Scan
Jul 11, 2025
JPG
WIN_20250711_14_24_57_Scan
Jul 11, 2025
PDF
SRA WO-00074982 7-11-2025
Jul 11, 2025
Timeline
📞
Case Linked Jun 25, 4:07 PM
Case Number:00505379
Subject:Midmark Service Request Dispatch Authorization - WO-00074982
Status:Closed
📋
Work Order Created Jun 26, 7:52 AM
Work Order:WO-01284329
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Kimberly HardisonJun 26, 7:57 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Jun 26, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 4m
👤
Status: Awaiting Parts - Customer by Kaitlyn KelchJun 26, 11:19 AM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:2h 18m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Jul 8, 11:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-07-11T19:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Andrew PrzybylaJul 11, 4:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 5h
⏱️
2x Labor Added Jul 11, 5:34 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 41
⏱️
2x Labor Added Jul 11, 6:18 PM
Type:Labor, Expenses
Status:Open
Qty:1.5
✔️
Status: Completed by Andrew PrzybylaJul 11, 10:21 PM
From:Tech On Site
To:Completed
Duration in Previous:5h 50m
⏳1.2 business days
🏁
Status: Closed by Andrew PrzybylaJul 14, 11:48 AM
From:Completed
To:Closed
Duration in Previous:2d 13h
📄
▶
3
Status: Ready to Bill Jul 14, 1:08 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Brooke Alexander
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Brooke Alexander
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨68.0 business days
🧾
Invoice Created Oct 17, 4:30 PM
Invoice Number:SM-234706
Bottlenecks
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)