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← WO Overview

WO-01284334 ↗ ServiceMax

MIDMARK • Repair • P4

📍 CardioVascular Associates of Mesa — 6309 E Baywood Ave Suite 101, Mesa AZ, 85206

Jun 26, 2025 → Jul 11, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Jul 2, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 6 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jul 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jun 26 → Jul 7, 2025
6 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Jul 8, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jul 11 → Jul 12, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Jun 26, 2025 Completed: Jul 12, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jun 26 → Jun 26 Created ▶ Running 0 0 / 4
Jun 26 → Jun 26 Ready for Scheduling ▶ Running 0 0 / 4
Jun 26 → Jun 26 Assigned ▶ Running 0 0 / 4
Jun 26 → Jul 7 Awaiting Parts - Customer ⏸ Paused 6 —
Jul 7 → Jul 8 Ready for Scheduling ▶ Running 1 1 / 4
Jul 8 → Jul 8 Assigned ▶ Running 0 1 / 4
Jul 8 → Jul 11 Scheduled ▶ Running 3 4 / 4
Jul 11 → Jul 12 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 7.0d
Coordinators 6.2d
Field Work 0.2d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.0 days
Coordinators
6.2 days
Over SLA
Field Work
0.2 days
Billing
1.9 days
Over SLA
Created: Jun 26, 2025 Due: Jul 2, 2025 (246 days overdue)
📅
11.0 days Total Age
⏱️
7.0d in Awaiting Parts - Customer Longest Stage
🔄
11 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00505379
Midmark Service Request Dispatch Authorization - WO-00074982
Closed
Zone 1 PROBLEM SUMMARY MGIV Wireless control issues Enhancement ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 711121 002-11203-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tina Cherro
Owner
Kimberly Hardison
Created
Jun 25, 2025
Work Orders from this Case (10)
WO-01284329 Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 14, 2025
WO-01284333 10-Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 11, 2025
WO-01284334 (current) 10-Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 11, 2025
WO-01284335 10-Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 11, 2025
WO-01284336 10-Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 11, 2025
WO-01284337 10-Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 11, 2025
WO-01284338 10-Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 11, 2025
WO-01284339 Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Dec 15, 2025
WO-01284340 10-Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 14, 2025
WO-01284341 10-Invoiced
Repair • Andrew Przybyla
Created: Jun 26, 2025 • Closed: Jul 11, 2025
On Track
10-Invoiced • 251 days old
🚨
Primary Delay 7.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Awaiting Parts - Customer
7.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/14 BAlexander Placing in PP until Parent is closed

7/8 KHensley scheduled per logged email from Tina. Email logged on WO-01284337

7/7/25 RCook- Emailed Tina to schedule. See logged email on WO-01284329 7/7/25 RCook- Called Tina to schedule, placed on hold. After 5 minutes no answer. See logged call on WO-01284329 7/2/25 CDempsey- tracking shows parts delivered to customer today. 6/30 KHensley sent Tina an email for scheduling. Email logged on WO-01284337 06/30/2025 JRolston - Part ETA on UPS wb 1ZE444250349838119 is Thursday, 7/3. Updated WO accordingly. 06/27/2025 JRolston - Per email from Midmark, part has shipped on UPS wb 1ZE444250349838119. No ETA as of yet. 6/26 KHensley called Tina to schedule for 7/7 between 8 and 9 am. Left VM. Call logged on WO-01284329 6/26 KHardiosn, Location not open yet, too early, sent email regarding WO.

🔧 Work Performed
Tech was taken to the back of the clinic to see the parts that were sent to customer. Tech started by opening up the box to see what box went with what chair. Tech upgraded the chair using the flash drive provided. Tech then reprogrammed wireless hand control and wireless foot pedal. 002-11203-00. After chair was upgraded and reprogramed, tech showed the POC and she was happy that the chair was working again.
🔍 Technician Findings
Tech arrived on site and was told Wireless control issues.
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY MGIV Wireless control issues Enhancement ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 711121 002-11203-00 1.00000
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Jun 25, 4:07 PM
Case Number: 00505379
Subject: Midmark Service Request Dispatch Authorization - WO-00074982
Status: Closed
📋
Work Order Created Jun 26, 8:06 AM
Work Order: WO-01284334
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Kimberly Hardison Jun 26, 8:14 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
👷
▶
2 Technician Assigned Jun 26, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 46m
👤
Status: Awaiting Parts - Customer by Kaitlyn Kelch Jun 26, 11:19 AM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 2h 18m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Jul 7, 2:51 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 11d 3h
👷
▶
2 Technician Assigned Jul 8, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 58m
🗓️
▶
2 Status: Scheduled Jul 8, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-07-11T19:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Jul 11, 6:04 PM
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Andrew Przybyla Jul 11, 6:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 6h
✔️
Status: Completed by Andrew Przybyla Jul 11, 9:55 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 38m, 0m
⏳ 1.3 business days
📋
Status: 07e-Partial Project by Brooke Alexander Jul 14, 9:05 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 11h
📄
Status: Ready to Bill by Brooke Alexander Jul 14, 1:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 4m
📋
Status: 10-Invoiced by Bernardo Jaccoud Jul 15, 11:33 AM
From: Ready to Bill
To: 10-Invoiced
Duration in Previous: 22h 23m
🚨 109.0 business days
🧾
Invoice Created Dec 19, 7:52 PM
Invoice Number: SM-234706

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

📞
Case 00505379
Closed

ℹ️ Work Order Details

Status
10-Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Jul 11, 3:00 PM
Created
Jun 26, 8:06 AM
Invoice #
SM-234706

Work Details (1)

Name Type Status Qty Amount Date
WL-02863007 Labor Open 0.5 $55.00 Jul 11, 6:04 PM

Details