Midmark Service Request Dispatch Authorization - WO-00074982
Closed
Zone 1
PROBLEM SUMMARY
MGIV Wireless control issues Enhancement
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 711121 002-11203-00 1.00000
7/14 BAlexander
Placing in PP until Parent is closed
7/8 KHensley scheduled per logged email from Tina. Email logged on WO-01284337
7/7/25 RCook- Emailed Tina to schedule. See logged email on WO-01284329 7/7/25 RCook- Called Tina to schedule, placed on hold. After 5 minutes no answer. See logged call on WO-01284329 7/2/25 CDempsey- tracking shows parts delivered to customer today. 6/30 KHensley sent Tina an email for scheduling. Email logged on WO-01284337 06/30/2025 JRolston - Part ETA on UPS wb 1ZE444250349838119 is Thursday, 7/3. Updated WO accordingly. 06/27/2025 JRolston - Per email from Midmark, part has shipped on UPS wb 1ZE444250349838119. No ETA as of yet. 6/26 KHensley called Tina to schedule for 7/7 between 8 and 9 am. Left VM. Call logged on WO-01284329 6/26 KHardiosn, Location not open yet, too early, sent email regarding WO.
🔧Work Performed
Tech was taken to the back of the clinic to see the parts that were sent to customer. Tech started by opening up the box to see what box went with what chair. Tech upgraded the chair using the flash drive provided. Tech then reprogrammed wireless hand control and wireless foot pedal. 002-11203-00. After chair was upgraded and reprogramed, tech showed the POC and she was happy that the chair was working again.
🔍Technician Findings
Tech arrived on site and was told Wireless control issues.
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
MGIV Wireless control issues Enhancement
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 711121 002-11203-00 1.00000
From: tcherro@cvam.com
To: kaitlyn.hensley@emsar.com
That’s great for us, thank you
Sent from my iPhone
On Jul 8, 2025, at 7:28 AM, Kaitlyn Hensley <kaitlyn.hensley@emsar.com> wrote:
EXTERNAL EMAIL
That should work, how does between 1 and 2 pm work for you?
Thank you,
Kaitlyn Hensley
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.hensley@emsar.com
www.emsar.com<Outlook-c5uc0x4l.png>
Disclaimer: The information in this e-mail is confidential and may be legally privileg
📧
Email:RE: Scheduling for chair repairs at CVAM
Completed Jul 8, 2025
From: tcherro@cvam.com
To: kaitlyn.hensley@emsar.com
Hi Kaitlyn,
Sorry for the delayed email back, I’ve been in meetings for the practice. Since I did not confirm, I’m not sure if you’re sending Andrew or not. We are typically busy during these morning hours so if after 3pm is possible that is preferable. Otherwise, I have no objection if he’s ok waiting for a room here and there.
Thanks,
Tina M. Cherro
CardioVascular Associates of Mesa, P.C.
Chief Executive Officer|Phone:480-396-159
📧
Email: Scheduling for chair repairs at CVAM
Completed Jun 30, 2025
To: tcherro@cvam.com
CC:
BCC: kaitlyn.hensley@emsar.com
Attachment: --none--
Subject: Scheduling for chair repairs at CVAM
Body:
Good morning Tina,
I am reaching out from EMSAR to schedule the repairs needed for your Midmark 626 procedure chairs. Our technician, Andrew, can be there on 7/7 between 9 and 10 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Hensley
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.hensley@emsar.com
www.emsar.com
📞
Call
Completed Jun 26, 2025
6/26 KHensley called Tina to schedule for 7/7 between 8 and 9 am. Left VM. Call logged on WO-01284329
6/26 KHardiosn, Location not open yet, too early, sent email regarding WO.
Work Order: WO-01284337
Account: MIDMARK
Customer Case Number: 1408520 00074982
Location: CardioVascular Associates of Mesa
Address: 6309 E Baywood Ave Suite 101, Mesa, AZ 85206
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2645442
Contact Name: Tina Cherro
Contact Phone: 480) 641-54
Timeline
📞
Case Linked Jun 25, 4:07 PM
Case Number:00505379
Subject:Midmark Service Request Dispatch Authorization - WO-00074982
Status:Closed
📋
▶
2
Work Order Created Jun 26, 8:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jun 26, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:51m
👤
Status: Awaiting Parts - Customer by Kaitlyn KelchJun 26, 11:19 AM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:2h 18m
⏳2.0 business days
📅
Status: Ready for Scheduling by John RolstonJun 27, 11:20 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 0h
👷
▶
2
Technician Assigned Jun 27, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:25m
⏳2.0 business days
📅
Status: Ready for Scheduling by John RolstonJun 30, 10:23 AM
From:Assigned
To:Ready for Scheduling
Duration in Previous:2d 22h
👷
▶
2
Technician Assigned Jun 30, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 5m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Jul 8, 11:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-07-11T19:00:00.000+0000
⏳4.0 business days
⏱️
Labor Added Jul 11, 5:56 PM
Type:Labor
Status:Open
Qty:0.5
🔧
Status: Tech On Site by Andrew PrzybylaJul 11, 6:15 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 6h
✔️
Status: Completed by Andrew PrzybylaJul 11, 9:52 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 36m, 0m
⏳1.3 business days
📋
Status: 07e-Partial Project by Brooke AlexanderJul 14, 9:03 AM
From:Closed
To:07e-Partial Project
Duration in Previous:2d 11h
📄
Status: Ready to Bill by Brooke AlexanderJul 14, 1:12 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:4h 8m
📋
Status: 10-Invoiced by Bernardo JaccoudJul 15, 11:33 AM
From:Ready to Bill
To:10-Invoiced
Duration in Previous:22h 20m
🚨109.0 business days
🧾
Invoice Created Dec 19, 7:52 PM
Invoice Number:SM-234706
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)