Midmark Service Request Dispatch Authorization - WO-00074982
Closed
Zone 1
PROBLEM SUMMARY
MGIV Wireless control issues Enhancement
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 711121 002-11203-00 1.00000
Primary Delay7.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay3.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Awaiting Parts - Customer
7.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/14 BAlexander
Placing in PP until Parent is closed
7/8 KHensley scheduled per logged email from Tina. Email logged on WO-01284337
7/7/25 RCook- Emailed Tina to schedule. See logged email on WO-01284329 7/7/25 RCook- Called Tina to schedule, placed on hold. After 5 minutes no answer. See logged call on WO-01284329 7/2/25 CDempsey- tracking shows parts delivered to customer today. 6/30 KHensley sent Tina an email for scheduling. Email logged on WO-01284337 06/30/2025 JRolston - Part ETA on UPS wb 1ZE444250349838119 is Thursday, 7/3. Updated WO accordingly. 06/27/2025 JRolston - Per email from Midmark, part has shipped on UPS wb 1ZE444250349838119. No ETA as of yet. 6/26 KHensley called Tina to schedule for 7/7 between 8 and 9 am. Left VM. Call logged on WO-01284329 6/26 KHardiosn, Location not open yet, too early, sent email regarding WO.
🔧Work Performed
Tech was taken to the back of the clinic to see the parts that were sent to customer. Tech started by opening up the box to see what box went with what chair. Tech upgraded the chair using the flash drive provided. Tech then reprogrammed wireless hand control and wireless foot pedal. 002-11203-00. After chair was upgraded and reprogramed, tech showed the POC and she was happy that the chair was working again.
🔍Technician Findings
Tech arrived on site and was told Wireless control issues.
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
MGIV Wireless control issues Enhancement
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 711121 002-11203-00 1.00000
6/26 KHensley called Tina to schedule for 7/7 between 8 and 9 am. Left VM. Call logged on WO-01284329
6/26 KHardiosn, Location not open yet, too early, sent email regarding WO.
Work Order: WO-01284335
Account: MIDMARK
Customer Case Number: 1408520 00074982
Location: CardioVascular Associates of Mesa
Address: 6309 E Baywood Ave Suite 101, Mesa, AZ 85206
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2645271
Contact Name: Tina Cherro
Contact Phone: 480) 641-54
Timeline
📞
Case Linked Jun 25, 4:07 PM
Case Number:00505379
Subject:Midmark Service Request Dispatch Authorization - WO-00074982
Status:Closed
📋
▶
2
Work Order Created Jun 26, 8:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jun 26, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:53m
👤
Status: Awaiting Parts - Customer by Kaitlyn KelchJun 26, 11:19 AM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:2h 18m
⚠️7.0 business days
📅
Status: Ready for Scheduling by Rhea BerryJul 7, 2:51 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:11d 3h
👷
▶
2
Technician Assigned Jul 8, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 58m
🗓️
▶
2
Status: Scheduled Jul 8, 11:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-07-11T19:00:00.000+0000
⏳4.0 business days
⏱️
Labor Added Jul 11, 6:00 PM
Type:Labor
Status:Open
Qty:0.5
🔧
Status: Tech On Site by Andrew PrzybylaJul 11, 6:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 6h
✔️
Status: Completed by Andrew PrzybylaJul 11, 9:54 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 38m, 0m
⏳1.3 business days
📋
Status: 07e-Partial Project by Brooke AlexanderJul 14, 9:05 AM
From:Closed
To:07e-Partial Project
Duration in Previous:2d 11h
📄
Status: Ready to Bill by Brooke AlexanderJul 14, 1:09 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:4h 4m
📋
Status: 10-Invoiced by Bernardo JaccoudJul 15, 11:33 AM
From:Ready to Bill
To:10-Invoiced
Duration in Previous:22h 23m
🚨109.0 business days
🧾
Invoice Created Dec 19, 7:52 PM
Invoice Number:SM-234706
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)