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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291318 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Jul 11, 2025 → Aug 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (97 biz days early)
Active: 20 biz days
🕐 Clock stopped: Completed (Aug 9, 2025)
▶ Clock Running
Status: Created
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jul 11 → Aug 9, 2025
20 business days (counted)
Running total: 20 of ? biz days used
Created: Jul 11, 2025 Completed: Aug 9, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 11 → Jul 11 Created ▶ Running 0 0
Jul 11 → Jul 11 Assigned ▶ Running 0 0
Jul 11 → Aug 9 Scheduled ▶ Running 20 20
Dispatch 0.3d
Coordinators 21.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
21.0 days
Over SLA
Created: Jul 11, 2025 Due: Dec 31, 2025 Completed: Aug 9, 2025 (144 days early)
📅
21.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00509667
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 11, 2025
Work Orders from this Case (5)
WO-01291318 (current) Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 9, 2025
WO-01291319 Invoiced
FCO • Sean Currie
Created: Jul 11, 2025 • Closed: Aug 25, 2025
WO-01291320 Invoiced
FCO • Douglas Pearce
Created: Jul 11, 2025 • Closed: Sep 19, 2025
WO-01291321 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 10, 2025
WO-01291322 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 29, 2025
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
21.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/30/2025 MNewman - Updating scheduled date per request from Joe.
🔧 Work Performed
FCO86600072
⚠️ Problem Description
FCO86600072
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Jul 11, 7:46 AM
Case Number: 00509667
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 11, 8:32 AM
Work Order: WO-01291318
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jul 11, 10:51 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 18m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-07-11T12:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Mandy Newman Jul 30, 3:11 PM
Scheduled For: 2025-08-29T12:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Aug 9, 3:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 29d 4h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 11, 11:38 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Aug 15, 5:22 PM
Invoice Number: SM-237635

Bottlenecks

Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00509667
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Aug 29, 8:00 AM
Created
Jul 11, 8:32 AM
Invoice #
SM-237635

Work Details (1)

Name Type Status Qty Amount Date
WL-02896961 Labor Open 0.25 $0.00 Aug 9, 3:08 PM

Details