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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291319 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Jul 11, 2025 → Aug 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (117 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jul 11, 2025)
0d
▶ Clock Running
Status: Created
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 11, 2025 Completed: Jul 11, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 11 → Jul 11 Created ▶ Running 0 0
Jul 11 → Jul 11 Assigned ▶ Running 0 0
Jul 11 → Jul 11 Scheduled ▶ Running 0 0
Jul 11 → Jul 11 Entered ▶ Running 0 0
Jul 11 → Jul 11 Assigned ▶ Running 0 0
Jul 11 → Jul 11 Scheduled ▶ Running 0 0
Jul 11 → Jul 11 Tech On Site ▶ Running 0 0
Dispatch 0.3d
Coordinators 0.7d
Field Work 31.5d
Billing 1.6d
✓ SLA Met
Dispatch
0.3 days
Coordinators
0.7 days
Field Work
31.5 days
Over SLA
Billing
1.6 days
Over SLA
Created: Jul 11, 2025 Due: Dec 31, 2025 Completed: Aug 25, 2025 (128 days early)
📅
32.0 days Total Age
⏱️
31.3d in Completed Longest Stage
🔄
10 transitions Status Changes
⚠️
30.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00509667
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 11, 2025
Work Orders from this Case (5)
WO-01291318 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 9, 2025
WO-01291319 (current) Invoiced
FCO • Sean Currie
Created: Jul 11, 2025 • Closed: Aug 25, 2025
WO-01291320 Invoiced
FCO • Douglas Pearce
Created: Jul 11, 2025 • Closed: Sep 19, 2025
WO-01291321 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 10, 2025
WO-01291322 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 29, 2025
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 31.3 days stuck in "Completed"
⏱️
Total Delay 30.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
31.3d / 1.0d SLA
Closed
0.3d / 1.0d SLA
WO Correction Needed
0.0d
07e-Partial Project
3.9d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
FCO86600072
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Jul 11, 7:46 AM
Case Number: 00509667
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 11, 8:33 AM
Work Order: WO-01291319
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jul 11, 10:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 17m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-07-11T12:00:00.000+0000
🆕
▶
3 Status: Entered Jul 11, 3:33 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Sean Currie
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-07-11T12:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jul 11, 4:06 PM
Status: Tech On Site → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 4, 1, 95
💵
▶
2 Expenses Added Jul 11, 4:12 PM
Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Sean Currie Jul 11, 5:46 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 39m
🚨 31.8 business days
🏁
Status: Closed by Sean Currie Aug 25, 9:58 AM
From: Completed
To: Closed
Duration in Previous: 44d 16h
✏️
Status: WO Correction Needed by Timothy Amburgey Aug 25, 12:01 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2h 2m
🏁
Status: Closed by Sean Currie Aug 25, 12:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 15m
⏱️
▶
2 Labor Added Aug 25, 12:25 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 9m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 28, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Aug 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m
⏳ 2.0 business days
🧾
Invoice Created Sep 2, 11:32 AM
Invoice Number: SM-239462

Bottlenecks

Completed
Duration: 31.3 business days (threshold: 1.0 business days)
Exceeded by 30.3 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00509667
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Sean Currie
Scheduled
Jul 11, 8:00 AM
Created
Jul 11, 8:33 AM
Invoice #
SM-239462

Work Details (11)

Name Type Status Qty Amount Date
WL-02862744 Labor Open 3 $950.00 Jul 11, 4:10 PM
WL-02862745 Labor Open 4 $1,550.00 Jul 11, 4:10 PM
WL-02862746 Expenses Open 1 $0.00 Jul 11, 4:10 PM
WL-02862747 Expenses Open 1 $0.00 Jul 11, 4:10 PM
WL-02862749 Travel Open 95 $0.00 Jul 11, 4:11 PM
WL-02862748 Expenses Open 1 $0.00 Jul 11, 4:11 PM
WL-02862750 Expenses Open 1 $0.00 Jul 11, 4:12 PM
WL-02862760 Expenses Open 1 $0.00 Jul 11, 4:13 PM
WL-02862761 Expenses Open 1 $0.00 Jul 11, 4:13 PM
WL-02862762 Expenses Open 1 $0.00 Jul 11, 4:13 PM
WL-02913767 Labor Open 0.016666666666667 $380.00 Aug 25, 12:25 PM

Details