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← WO Overview

WO-01291320 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Jul 11, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (117 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jul 11, 2025)
0d
▶ Clock Running
Status: Created
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 11, 2025 Completed: Jul 11, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 11 → Jul 11 Created ▶ Running 0 0
Jul 11 → Jul 11 Assigned ▶ Running 0 0
Jul 11 → Jul 11 Scheduled ▶ Running 0 0
Jul 11 → Jul 11 Entered ▶ Running 0 0
Jul 11 → Jul 11 Assigned ▶ Running 0 0
Jul 11 → Jul 11 Scheduled ▶ Running 0 0
Jul 11 → Jul 11 Tech On Site ▶ Running 0 0
Dispatch 0.3d
Coordinators 0.9d
Field Work 49.2d
Billing 1.7d
✓ SLA Met
Dispatch
0.3 days
Coordinators
0.9 days
Field Work
49.2 days
Over SLA
Billing
1.7 days
Over SLA
Created: Jul 11, 2025 Due: Dec 31, 2025 Completed: Sep 19, 2025 (103 days early)
📅
50.0 days Total Age
⏱️
49.2d in Completed Longest Stage
🔄
9 transitions Status Changes
⚠️
49.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Douglas Pearce — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 7, 2025
Visit 2 Jul 8, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00509667
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 11, 2025
Work Orders from this Case (5)
WO-01291318 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 9, 2025
WO-01291319 Invoiced
FCO • Sean Currie
Created: Jul 11, 2025 • Closed: Aug 25, 2025
WO-01291320 (current) Invoiced
FCO • Douglas Pearce
Created: Jul 11, 2025 • Closed: Sep 19, 2025
WO-01291321 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 10, 2025
WO-01291322 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 29, 2025
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 49.2 days stuck in "Completed"
⏱️
Total Delay 49.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Completed
49.2d / 1.0d SLA
Closed
1.7d / 1.0d SLA
WO Correction Needed
0.2d
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
ANR completed
🔍 Technician Findings
ANR completed
⚠️ Problem Description
FCO86600072
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Jul 11, 7:46 AM
Case Number: 00509667
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 11, 8:33 AM
Work Order: WO-01291320
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jul 11, 10:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 15m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-07-11T12:00:00.000+0000
🆕
▶
3 Status: Entered Jul 11, 3:37 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Douglas Pearce
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-07-11T12:00:00.000+0000
💵
▶
2 13x Expenses Added Jul 11, 5:01 PM
13x Expenses Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 51.5, 171
🔧
▶
2 Status: Tech On Site Jul 11, 6:22 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2.5
🚨 21.7 business days
💵
Expenses Added Aug 11, 4:21 PM
Type: Expenses
Status: Open
Qty: 1
🚨 29.0 business days
🏁
Status: Closed by Douglas Pearce Sep 19, 3:27 PM
From: Completed
To: Closed
Duration in Previous: 69d 21h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 22, 8:48 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 17h
🏁
Status: Closed by Douglas Pearce Sep 22, 10:47 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 58m
⏱️
Labor Added Sep 22, 11:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 22, 11:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 47m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:47 AM
Invoice Number: SM-242078

Bottlenecks

Completed
Duration: 49.2 business days (threshold: 1.0 business days)
Exceeded by 48.2 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00509667
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Douglas Pearce
Scheduled
Jul 11, 8:00 AM
Created
Jul 11, 8:33 AM
Invoice #
SM-242078

Work Details (19)

Name Type Status Qty Amount Date
WL-02862865 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862866 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862867 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862868 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862869 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862870 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862874 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862875 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862876 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862877 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862878 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862879 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862880 Expenses Open 1 $0.00 Jul 11, 5:01 PM
WL-02862882 Travel Open 51.5 $0.00 Jul 11, 5:02 PM
WL-02862883 Travel Open 171 $0.00 Jul 11, 5:02 PM
WL-02863064 Labor Open 2.5 $665.00 Jul 11, 6:25 PM
WL-02863065 Labor Open 2 $1,085.00 Jul 11, 6:25 PM
WL-02898126 Expenses Open 1 $0.00 Aug 11, 4:21 PM
WL-02944459 Labor Open 0.016666666666667 $266.00 Sep 22, 11:12 AM

Details