Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291322 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Jul 11, 2025 → Aug 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (96 biz days early)
Active: 21 biz days
🕐 Clock stopped: Completed (Aug 11, 2025)
▶ Clock Running
Status: Created
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jul 11 → Aug 10, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Completed
Aug 10 → Aug 10, 2025
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Closed
Aug 10 → Aug 11, 2025
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 21 of ? biz days used
Created: Jul 11, 2025 Completed: Aug 11, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 11 → Jul 11 Created ▶ Running 0 0
Jul 11 → Jul 11 Assigned ▶ Running 0 0
Jul 11 → Aug 10 Scheduled ▶ Running 20 20
Aug 10 → Aug 10 Completed ▶ Running 0 20
Aug 10 → Aug 11 Closed ▶ Running 1 21
Aug 11 → Aug 11 Incomplete ▶ Running 0 21
Dispatch 0.3d
Coordinators 21.0d
Field Work 15.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
21.0 days
Over SLA
Field Work
15.0 days
Over SLA
Billing
0.0 days
Created: Jul 11, 2025 Due: Dec 31, 2025 Completed: Aug 29, 2025 (124 days early)
📅
36.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
34.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00509667
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 11, 2025
Work Orders from this Case (5)
WO-01291318 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 9, 2025
WO-01291319 Invoiced
FCO • Sean Currie
Created: Jul 11, 2025 • Closed: Aug 25, 2025
WO-01291320 Invoiced
FCO • Douglas Pearce
Created: Jul 11, 2025 • Closed: Sep 19, 2025
WO-01291321 Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 10, 2025
WO-01291322 (current) Invoiced
FCO • Fady Messak
Created: Jul 11, 2025 • Closed: Aug 29, 2025
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
21.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Completed
15.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/30/2025 MNewman - updated scheduled date per request from Joe

🔧 Work Performed
FCO86600072
⚠️ Problem Description
FCO86600072
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Jul 11, 7:46 AM
Case Number: 00509667
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 11, 8:34 AM
Work Order: WO-01291322
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jul 11, 10:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 12m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-07-11T12:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Mandy Newman Jul 30, 3:16 PM
Scheduled For: 2025-08-29T12:00:00.000+0000
⏳ 4.0 business days
💵
3x Expenses Added Aug 4, 12:01 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Aug 10, 2:33 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 30d 3h, 0m
⚠️
Status: Incomplete by Fady Messak Aug 11, 7:09 AM
From: Closed, Incomplete
To: Incomplete, Completed
Duration in Previous: 16h 35m, 0m
🚨 15.0 business days
🏁
Status: Closed by Fady Messak Sep 1, 8:48 AM
From: Completed
To: Closed
Duration in Previous: 21d 1h
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 3, 1:44 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 4, 4:35 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.9 business days
🧾
Invoice Created Sep 8, 1:40 PM
Invoice Number: SM-239932

Bottlenecks

Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Completed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00509667
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Aug 29, 8:00 AM
Created
Jul 11, 8:34 AM
Invoice #
SM-239932

Work Details (4)

Name Type Status Qty Amount Date
WL-02889643 Expenses Open 1 $0.00 Aug 4, 12:01 PM
WL-02889644 Expenses Open 1 $0.00 Aug 4, 12:01 PM
WL-02889645 Expenses Open 1 $0.00 Aug 4, 12:01 PM
WL-02897141 Labor Open 0.25 $0.00 Aug 10, 2:33 PM

Details