CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF
PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
9/11 KWeiss, W/O for PM's with no repairs. Passing on the pictures. Closing w/o for billing review.
9-3 Mburris email from tech site POC Maria Lim reached out to tech and agreed on date and time
8-27 Mburris email sent to POC looking for 9-23
8/27/25 SReich - Left a vm, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
disinfect,clean,lube,adjust hardware as needed,service complete
🔍Technician Findings
cot needs service
⚠️Problem Description
CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF
PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
📄Description
Ferno Power X1 Power Cot
📧
Email: EMSAR Request for service at Metropolitan State Hospital (Email to schedule service)
Completed Aug 27, 2025
To: maria.lim@dsh.ca.gov
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Metropolitan State Hospital (Email to schedule service)
Body:
Hi Maria Lim,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Powered Cot's OVERDUE FOR PMS. Looks like 25 all together.
Here’s the location information we have on file:
Location:
Metropolitan State Hospital
11401 Bloomfield Ave
NORWALK, CA 90650
Contact:
Maria Lim
5625211
📋
Outbound to +15625211169
Completed Aug 27, 2025
Left a vm, gave her the WO # and told her someone would be reaching out to schedule.
Sep 11, 2025 4:31pm
9/11 KWeiss, W/O for PM's with no repairs. Passing on the pictures. Closing w/o for billing review.
📅
WO-01299970 - Preventive Maintenance - Power X1 - NORWALK - Metropolitan State Hospital
Sep 10, 2025 11:00am – 7:00pm
Work Order: WO-01299970
Account: FERNO
Customer Case Number: PCS2501349 Claim #:574
Location: Metropolitan State Hospital
Address: 11401 Bloomfield Ave, NORWALK, CA 90650
Manufacturer: Ferno
Model #: Power X1
Serial #: 23C198447
Contact Name: Maria Lim
Contact Phone: 5625211169
Contact Email: maria.
PDF
PCS2501349.METROSTATEHOSP
Aug 27, 2025
PDF
pics power x1
Sep 15, 2025
Timeline
📞
Case Linked Aug 27, 1:09 PM
Case Number:00522606
Subject:PCS2501349.METROSTATEHOSP
Status:Closed
📋
▶
2
Work Order Created Aug 27, 4:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Aug 27, 6:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 32m
⏳4.7 business days
🗓️
▶
2
Status: Scheduled Sep 3, 11:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-10T15:00:00.000+0000
⚠️6.0 business days
⏱️
▶
2
Labor Added Sep 10, 11:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 11h, 0m
👀
Status: L2 Review by Nancy SuarezSep 11, 1:55 PM
From:Closed
To:L2 Review
Duration in Previous:14h 39m
🏁
Status: Closed by Keith WeissSep 11, 4:31 PM
From:L2 Review
To:Closed
Duration in Previous:2h 36m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Sep 15, 1:42 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨45.0 business days
🧾
Invoice Created Nov 18, 1:14 PM
Invoice Number:SM-240974
Bottlenecks
Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)