CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF
PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
9/16 KWeiss, Passing on the pictures due to w/o shows PM's only, no repairs. Closing w/o for billing review. Chatter has been sent to tech about required pictures after tech had completed these w/o's.
8/27/25 SReich - Left a vm on WO-01299970, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
disinfect,clean,lube,adjust hardware as needed,service complete
🔍Technician Findings
cot needs service
⚠️Problem Description
CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF
PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
📄Description
Ferno Power X1 Power Cot
📞
Call
Completed Aug 27, 2025
8/27/25 SReich - Left a vm on WO-01299970, gave her the WO # and told her someone would be reaching out to schedule.
Sep 16, 2025 4:47pm
9/16 KWeiss, Passing on the pictures due to w/o shows PM's only, no repairs. Closing w/o for billing review. Chatter has been sent to tech about required pictures after tech had completed these w/o's.
PDF
PCS2501349.METROSTATEHOSP
Aug 27, 2025
Timeline
📞
Case Linked Aug 27, 1:09 PM
Case Number:00522606
Subject:PCS2501349.METROSTATEHOSP
Status:Closed
📋
▶
2
Work Order Created Aug 27, 5:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 27, 6:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 1m
⏳4.7 business days
📅
▶
2
Dispatch Scheduled Sep 3, 11:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:6d 17h
⚠️9.0 business days
⏱️
▶
2
Labor Added Sep 15, 5:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:12d 5h, 0m
👀
Status: L2 Review by Nancy SuarezSep 16, 12:04 PM
From:Closed
To:L2 Review
Duration in Previous:18h 49m
🏁
Status: Closed by Keith WeissSep 16, 4:47 PM
From:L2 Review
To:Closed
Duration in Previous:4h 43m
📄
▶
2
Status: Ready to Bill Sep 17, 2:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨43.0 business days
🧾
Invoice Created Nov 18, 2:45 PM
Invoice Number:SM-241228
Bottlenecks
Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)