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WO-01300002 ↗ ServiceMax

FERNO • Preventive Maintenance • PSM

📍 Metropolitan State Hospital — 11401 Bloomfield Ave, NORWALK CA, 90650

Aug 27, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (7 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 3, 2025
4 business days (counted)
Running total: 4 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 11, 2025
6 business days (counted)
Running total: 10 of ? biz days used
Created: Aug 27, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Aug 27 Ready for Scheduling ▶ Running 0 0
Aug 27 → Sep 3 Assigned ▶ Running 4 4
Sep 3 → Sep 11 Scheduled ▶ Running 6 10
Dispatch 0.0d
Coordinators 10.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Aug 27, 2025 Due: Oct 27, 2025 Completed: Sep 11, 2025 (46 days early)
📅
9.9 days Total Age
⏱️
6.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522606
PCS2501349.METROSTATEHOSP
Closed
CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maria Lim
Owner
Sherry Reich
Created
Aug 27, 2025
Work Orders from this Case (25)
WO-01299970 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 10, 2025
WO-01299976 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 11, 2025
WO-01299977 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 10, 2025
WO-01299978 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 11, 2025
WO-01299979 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 12, 2025
WO-01299980 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 12, 2025
WO-01299982 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 12, 2025
WO-01299983 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 12, 2025
WO-01299984 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 11, 2025
WO-01299985 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 12, 2025
WO-01299986 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 11, 2025
WO-01299987 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 11, 2025
WO-01299988 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 11, 2025
WO-01299989 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 11, 2025
WO-01299991 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 12, 2025
WO-01299992 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 10, 2025
WO-01299993 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 10, 2025
WO-01299994 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 15, 2025
WO-01299996 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 15, 2025
WO-01299997 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 15, 2025
WO-01300000 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 10, 2025
WO-01300001 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 10, 2025
WO-01300002 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 11, 2025
WO-01300003 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 15, 2025
WO-01300005 Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 27, 2025 • Closed: Sep 15, 2025
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 6.5 days stuck in "Scheduled"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.2d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
L2 Review
0.4d
07e-Partial Project
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/11 KWeiss, W/O for PM's with no repairs. Passing on the pictures. Closing w/o for billing review.

8/27/25 SReich - Left a vm on WO-01299970, gave her the WO # and told her someone would be reaching out to schedule.  

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,service complete
🔍 Technician Findings
cot needs service
⚠️ Problem Description
CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Aug 27, 1:09 PM
Case Number: 00522606
Subject: PCS2501349.METROSTATEHOSP
Status: Closed
📋
▶
2 Work Order Created Aug 27, 5:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 27, 6:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 58m
⏳ 4.7 business days
📅
▶
2 Dispatch Scheduled Sep 3, 11:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 6d 17h
⚠️ 6.0 business days
⏱️
▶
3 3x Labor Added Sep 10, 11:56 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rene Yescas
From: Scheduled
To: Completed
Duration in Previous: 7d 12h
🏁
Status: Closed by Rene Yescas
From: Completed
To: Closed
Duration in Previous: 2m
👀
Status: L2 Review by Nancy Suarez Sep 11, 1:51 PM
From: Closed
To: L2 Review
Duration in Previous: 13h 51m
🏁
Status: Closed by Keith Weiss Sep 11, 4:45 PM
From: L2 Review
To: Closed
Duration in Previous: 2h 54m
⏳ 2.9 business days
📋
▶
2 Status: 07e-Partial Project Sep 15, 12:56 PM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Nancy Suarez
From: 07e-Partial Project, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2m, 0m
💰
Status: Invoiced by Nancy Suarez Sep 15, 1:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🚨 45.0 business days
🧾
Invoice Created Nov 18, 1:14 PM
Invoice Number: SM-240960

Bottlenecks

Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00522606
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Sep 10, 11:00 AM
Created
Aug 27, 5:06 PM
Invoice #
SM-240960

Work Details (3)

Name Type Status Qty Amount Date
WL-02932146 Labor Open 1.5 $205.00 Sep 10, 11:56 PM
WL-02932147 Labor Open 1 $0.00 Sep 10, 11:56 PM
WL-02932148 Travel Open 30 $0.00 Sep 10, 11:56 PM

Details