CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF
PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
9/15 KWeiss, W/O for PM's with no repairs. Passing on the required pictures. Going forward, tech will need to provide required pictures, chatter sent to tech. Closing w/o for billing review.
8/27/25 SReich - Left a vm on WO-01299970, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
disinfect,clean,lube,adjust hardware as needed,service complete
🔍Technician Findings
cot needs service
⚠️Problem Description
CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF
PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
📄Description
Ferno Power X1 Power Cot
📞
Call
Completed Aug 27, 2025
8/27/25 SReich - Left a vm on WO-01299970, gave her the WO # and told her someone would be reaching out to schedule.
Sep 15, 2025 5:10pm
9/15 KWeiss, W/O for PM's with no repairs. Passing on the required pictures. Going forward, tech will need to provide required pictures, chatter sent to tech. Closing w/o for billing review.
Sep 15, 2025 5:17pm
@Rene Yescas Pictures are required to be attached to the w/o anytime an iNX or Power X1 is serviced or repaired. See required "iNX and Power X1 pictures" course in EMSAR U. I received approval to send these through, without the pictures or w/o correction needed, due to being PM's with no repairs. Going forward, the required pictures will need to be attached.
PDF
PCS2501349.METROSTATEHOSP
Aug 27, 2025
Timeline
📞
Case Linked Aug 27, 1:09 PM
Case Number:00522606
Subject:PCS2501349.METROSTATEHOSP
Status:Closed
📋
▶
2
Work Order Created Aug 27, 4:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Aug 27, 6:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 29m
⏳4.7 business days
📅
▶
2
Dispatch Scheduled Sep 3, 11:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:6d 17h
⚠️7.0 business days
⏱️
▶
2
3x Labor Added Sep 11, 9:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:8d 9h, 0m
⏳2.4 business days
👀
Status: L2 Review by Nancy SuarezSep 15, 1:39 PM
From:Closed
To:L2 Review
Duration in Previous:3d 16h
🏁
Status: Closed by Keith WeissSep 15, 5:18 PM
From:L2 Review
To:Closed
Duration in Previous:3h 38m
📄
▶
2
Status: Ready to Bill Sep 16, 11:58 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨44.0 business days
🧾
Invoice Created Nov 18, 1:14 PM
Invoice Number:SM-241066
Bottlenecks
Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 7.1 business days (threshold: 2.0 business days)
Exceeded by 5.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)