9/23/2025 NSuarez please fill out SRA Attached on 9/22/2025 9:40 AM by Jessica Sells this SRA contains 5 PGS.
9/19 KKelch Lacy called me back to let me know that their third chair isn't working now. I let her know that we can have Curtis there on Monday between 9and 10 am. She confirmed that works forher.
9/19 KKelch called Lacy to schedule for 9/24 between 12 and 1 pm. Customer confirmed. Asked for a tentative time on Tuesday if the parts show up earlier. I let her know that I'll schedule the WO for Wednesday and add an event for possible scheduling on Tuesday.
9/18 KKelch Lacy called me back to let me know that the chairs are stuck in the up position and the patients cannot sit in them and she would like Curtis to lower them while we're waiting on the parts.
9/18 KKelch Lacy called me back to let me know that the chairs are stuck in the up position and the patients cannot sit in them.
9/18 KKelch waiting for tracking to update prior to scheduling
9/18/25 SReich
Order No: 727013
Customer PO No: SR1456926
Customer: Midmark No Charge
Service Request NO: 1456926
Ship To Name: South Texas Bone and Joint
Ship To Address: 7121 S Padre Island Dr Ste 306
Ship To City/State: Corpus Christi, TX 78412-4913
Waybill (Tracking #): 1ZE444250374764062
Carrier: UPS-Parcel-Ground
9/16 KKelch called Lacy to schedule for tomorrow between 9 and 10 am. Customer confirmed. She also confirmed no PPE, background check or credentialing required.
9/16/2025jsells
spoke with Lacy and I gave her the WO# and told her a coordinator would call her to schedule the visit
🔧Work Performed
Open up unit to check for cause of issue. Unit had burned up PC board.
9/22/2025 Curtis Sprague: Installed new PC board and inlet fuses.
Tested power outlets for possible issues/causing failure of chair.
🔍Technician Findings
Arrived onsite. Met with POC. Two chairs had the exact same problem. No power to chair. After removing panels and cover for main PC board I noticed that the PC board was burned up. (See attached pic). The customer informed me that 2 chairs that they just recently had delivered were doing the exact same thing. I was informed by Midmark (Jason Good) that they were ordering new boards and inlet fuses to be replaced.
9/22/2025 Curtis Sprague: Parts were due to arrive between 10 am to 1 pm. Coordinated between Kaitlyn and Lacy when the parts were to arrive. Received call from Ryan at Midmark asking about parts arrival and to get picture of what was going on with chairs. This unit V2849301 had a power surge somehow that burned up the inlet fuses and also burned up the main board. I tested the electrical outlet that the unit was plugged into and it showed 120.4 volts. I recommended to customer that since it was a new upgrade on an old building that a safe choice was to install GFCI outlets to protect the units in case of another power surge. Ryan with Midmark agreed with me on this. Ryan and I also decided that the best course of action was to replace the main board and inlet fuses and plug the unit in to lower the chairs to a manageable level for seeing patients and then remove chords from chair and put power chords in storage until an electrician could come in and replace outlets and also check on possible other causes for power surge/interruption.
⚠️Problem Description
Zone 1
WD No function
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
9/22 KKelch called Lacy to let her know of parts ETA and what we should do.
📋
Outbound to +13617999414
Completed Sep 19, 2025
9/19 KKelch Lacy called me back to let me know that their third chair isn't working now. I let her know that we can have Curtis there on Monday between 9and 10 am. She confirmed that works forher.
📋
Outbound to +13617999414
Completed Sep 19, 2025
9/19 KKelch called Lacy to schedule for 9/24 between 12 and 1 pm. Customer confirmed. Asked for a tentative time on Tuesday if the parts show up earlier. I let her know that I'll schedule the WO for Wednesday and add an event for possible scheduling on Tuesday.
📋
Inbound from +13617999414
Completed Sep 18, 2025
9/18 KKelch Lacy called me back to let me know that the chairs are stuck in the up position and the patients cannot sit in them and she would like Curtis to lower them while we're waiting on the parts.
📋
Outbound to +13617999414
Completed Sep 16, 2025
9/16 KKelch called Lacy to schedule for tomorrow between 9 and 10 am. Customer confirmed. She also confirmed no PPE, background check or credentialing required.
📋
Outbound to +13617999414
Completed Sep 16, 2025
spoke with Lacy and I gave her the WO# and told her a coordinator would call her to schedule the visit
📅
WO-01304776 - Repair - 200 (Series) Tables and Chairs - Corpus Christi - South Texas Bone and Joint
Sep 22, 2025 10:00am – 12:00pm
Work Order: WO-01304776
Account: MIDMARK
Customer Case Number: SR 1456926 WO-00105048
Location: South Texas Bone and Joint
Address: 7121 S Padre Island Dr, Ste 306, Corpus Christi, TX 78412-4913
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2849301
Contact Name: Lacy Harre
PDF
SRA_WO-00105048_ver1
Sep 16, 2025
JPG
Chair1
Sep 17, 2025
PDF
SRA_WO-00105048_ver1
Sep 17, 2025
PDF
SRA_WO-00105048_ver2-revised
Sep 22, 2025
PDF
boneandjoint
Sep 23, 2025
PDF
boneandjoint
Sep 26, 2025
Timeline
📞
Case Linked Sep 16, 1:06 PM
Case Number:00527620
Subject:Midmark Service Request Dispatch Authorization - WO-00105048
Status:Closed
📋
▶
2
Work Order Created Sep 16, 4:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 16, 5:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:12m
🗓️
▶
2
Status: Scheduled Sep 16, 5:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-17T14:00:00.000+0000
🔧
Status: Tech On Site by Craig DempseySep 17, 10:22 AM
From:Scheduled
To:Tech On Site
Duration in Previous:17h 0m
⏱️
5x Labor Added Sep 17, 1:23 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 3, 8
🔄
Status: Reschedule by Kaitlyn KelchSep 18, 12:29 PM