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WO-01305498 ↗ ServiceMax

MIDMARK • Repair • P4

📍 South Texas Bone and Joint — 7121 S Padre Island Dr, Ste 306, Corpus Christi TX, 78412-4913

Sep 22, 2025 → Sep 22, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 26, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
Created: Sep 22, 2025 Completed: Sep 23, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0 / 4
Sep 22 → Sep 22 Ready for Scheduling ▶ Running 0 0 / 4
Sep 22 → Sep 22 Assigned ▶ Running 0 0 / 4
Sep 22 → Sep 22 Scheduled ▶ Running 0 0 / 4
Sep 22 → Sep 23 Tech On Site ▶ Running 1 1 / 4
Dispatch 0.0d
Coordinators 0.6d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
1.0 days
Billing
0.0 days
Created: Sep 22, 2025 Due: Sep 26, 2025 Completed: Sep 23, 2025 (3 days early)
📅
1.3 days Total Age
⏱️
1.6d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527620
Midmark Service Request Dispatch Authorization - WO-00105048
Closed
Zone 1 WD No function For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lacy Harrelson
Owner
Jessica Sells
Created
Sep 16, 2025
Work Orders from this Case (4)
WO-01304776 Invoiced
Repair • Curtis Sprague
Created: Sep 16, 2025 • Closed: Sep 23, 2025
WO-01304950 Canceled
Repair
Created: Sep 17, 2025
WO-01305492 Invoiced
Repair • Curtis Sprague
Created: Sep 22, 2025 • Closed: Sep 22, 2025
WO-01305498 (current) Invoiced
Repair • Curtis Sprague
Created: Sep 22, 2025 • Closed: Sep 22, 2025
Completed on schedule
Invoiced • 163 days old
🚨
Primary Delay 1.6 days stuck in "07e-Partial Project"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced inlet fuses.
🔍 Technician Findings
Determined that the units inlet fuses were blown due to power surge in building. Recommended that the customer have GFCI outlets installed to protect units and also have electrician try to determine cause of surge and how to protect against issue reoccurring in the future
⚠️ Problem Description
Zone 1 WD No function Revised 09/19 - DO NOT DUPLICATE - ADDED SN V2849268 / Revised 09/17 - ADDED SN V2849393 to the dispatch. Tech is onsite performing work now. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Sep 16, 1:06 PM
Case Number: 00527620
Subject: Midmark Service Request Dispatch Authorization - WO-00105048
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Sep 22, 9:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Status: Assigned Sep 22, 11:23 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Curtis Sprague
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-22T18:00:00.000+0000
🔧
Status: Tech On Site by Curtis Sprague Sep 22, 2:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 57m
✔️
▶
3 Status: Completed Sep 22, 10:11 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 8
🏁
Status: Closed by Curtis Sprague
From: Completed
To: Closed
Duration in Previous: 1m
📋
Status: 07e-Partial Project by Nancy Suarez Sep 23, 2:50 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 37m
📄
▶
3 Status: Ready to Bill Sep 24, 12:13 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 4.0 business days
🧾
Invoice Created Sep 29, 10:08 AM
Invoice Number: SM-241858

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00527620
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Curtis Sprague
Scheduled
Sep 22, 2:00 PM
Created
Sep 22, 9:38 AM
Invoice #
SM-241858

Work Details (3)

Name Type Status Qty Amount Date
WL-02945341 Labor Open 0.5 $55.00 Sep 22, 10:12 PM
WL-02945342 Labor Open 0.5 $0.00 Sep 22, 10:12 PM
WL-02945343 Travel Open 8 $0.00 Sep 22, 10:12 PM

Details