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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304950 ↗ ServiceMax

MIDMARK • Repair • P4

📍 South Texas Bone and Joint — 7121 S Padre Island Dr, Ste 306, Corpus Christi TX, 78412-4913

Sep 17, 2025 → Sep 29, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 23, 2025
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Budget: 4 biz days
🕐 Clock stopped: Canceled (Sep 29, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Entered
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Sep 17, 2025 Canceled: Sep 29, 2025
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 4
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 4
Sep 17 → Sep 17 Entered ▶ Running 0 0 / 4
Dispatch 0.0d
Coordinators 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
0.0 days
Created: Sep 17, 2025 Due: Sep 23, 2025 Completed: Sep 29, 2025 (5 days late)
📅
8.8 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527620
Midmark Service Request Dispatch Authorization - WO-00105048
Closed
Zone 1 WD No function For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lacy Harrelson
Owner
Jessica Sells
Created
Sep 16, 2025
Work Orders from this Case (4)
WO-01304776 Invoiced
Repair • Curtis Sprague
Created: Sep 16, 2025 • Closed: Sep 23, 2025
WO-01304950 (current) Canceled
Repair
Created: Sep 17, 2025
WO-01305492 Invoiced
Repair • Curtis Sprague
Created: Sep 22, 2025 • Closed: Sep 22, 2025
WO-01305498 Invoiced
Repair • Curtis Sprague
Created: Sep 22, 2025 • Closed: Sep 22, 2025
On Track
Canceled • 168 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
see case WO-01304776
⚠️ Problem Description
Travel Zone 1 Customer Down? Yes Mobile Dispatch Type Repair Email lacy.harrelson@mckesson.com PROBLEM SUMMARY WD No function ADDITIONAL NOTES DO NOT DUPLICATE - ADDED SN V2849393 to the dispatch. Tech is onsite performing work now. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2849301 Item 224-001 ITEM DESCRIPTION 224-001 RITTER BARRIER-FREE EXAM CHAIR-BASE ONLY PCR CODES Problem Cause Resolution BASE FUNCTION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Sep 16, 1:06 PM
Case Number: 00527620
Subject: Midmark Service Request Dispatch Authorization - WO-00105048
Status: Closed
⏳ 2.0 business days
📋
▶
4 Work Order Created Sep 17, 1:45 PM
Work Order Created → Status: Ready for Scheduling → Status: Entered → Status: Canceled
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🆕
Status: Entered by Leona Coonrod
From: Ready for Scheduling
To: Entered
Duration in Previous: 1m
🚫
Status: Canceled by Leona Coonrod
From: Entered
To: Canceled
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00527620
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P4
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Sep 17, 1:45 PM
Invoice #
N/A

Details