Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308607 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 9, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (298 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 14, 2025
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 17, 2025
3 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 14 Scheduled ▶ Running 2 2
Oct 14 → Oct 17 Tech On Site ▶ Running 3 5
Dispatch 0.2d
Coordinators 2.5d
Field Work 4.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.2 days
Coordinators
2.5 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Oct 9, 2025 Due: Dec 31, 2026 Completed: Oct 17, 2025 (440 days early)
📅
5.7 days Total Age
⏱️
4.0d in Tech On Site Longest Stage
🔄
6 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Bryan Rodriguez — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025
Visit 5 Oct 17, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534340
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jeff Ballard
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (4)
WO-01308607 (current) Invoiced
FCO • Bryan Rodriguez
Created: Oct 9, 2025 • Closed: Oct 17, 2025
WO-01308609 Invoiced
FCO • Davon Cox
Created: Oct 9, 2025 • Closed: Oct 18, 2025
WO-01308612 Invoiced
FCO • Philmon Mehari
Created: Oct 9, 2025 • Closed: Oct 17, 2025
WO-01308618 Invoiced
FCO • Joe Hudson
Created: Oct 9, 2025 • Closed: Oct 20, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 4.0 days stuck in "Tech On Site"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/17/25 B.RODRIGUEZ FCO86600081 IMPLANTED 8 DEVICES COMPLETED
🔧 Work Performed
FCO86600081
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 9, 1:42 PM
Case Number: 00534340
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 9, 2:07 PM
Work Order: WO-01308607
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 9, 3:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-13T05:00:00.000+0000, 2025-10-13T00:00:00.000+0000, 2025-10-13T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1h 34m
💵
2x Expenses Added Oct 10, 8:30 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Bryan Rodriguez Oct 14, 8:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 16h
⏱️
▶
2 Labor Added Oct 14, 11:11 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Oct 14, 6:40 PM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
Labor Added Oct 15, 4:04 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
3x Labor Added Oct 16, 8:09 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
Labor Added Oct 16, 5:07 PM
Type: Labor
Status: Open
Qty: 1
⏱️
3x Labor Added Oct 17, 8:23 AM
Type: Labor
Status: Open
Qty: 0.5, 3, 4
⏱️
3x Labor Added Oct 17, 4:03 PM
Type: Labor
Status: Open
Qty: 0.5, 2, 8
💵
3x Expenses Added Oct 17, 4:20 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 14x Expenses Added Oct 17, 5:21 PM
14x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.5
✔️
Status: Completed by Bryan Rodriguez Oct 17, 5:27 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 8h, 0m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Oct 20, 9:32 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:38 PM
Invoice Number: SM-244584

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.3 business hours
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00534340
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Oct 13, 9:00 AM
Created
Oct 9, 2:07 PM
Invoice #
SM-244584

Work Details (36)

Name Type Status Qty Amount Date
WL-02966158 Expenses Open 1 $0.00 Oct 10, 8:30 AM
WL-02966159 Expenses Open 1 $0.00 Oct 10, 8:30 AM
WL-02969720 Labor Open 4 $0.00 Oct 14, 11:11 AM
WL-02969723 Labor Open 0.5 $155.00 Oct 14, 11:13 AM
WL-02970539 Labor Open 8 $475.00 Oct 14, 6:40 PM
WL-02970540 Labor Open 0.5 $155.00 Oct 14, 6:40 PM
WL-02971784 Labor Open 0.5 $465.00 Oct 15, 4:04 PM
WL-02972775 Labor Open 0.5 $155.00 Oct 16, 8:09 AM
WL-02972776 Labor Open 8 $475.00 Oct 16, 8:09 AM
WL-02972777 Labor Open 0.5 $155.00 Oct 16, 8:09 AM
WL-02973448 Labor Open 1 $0.00 Oct 16, 5:07 PM
WL-02974100 Labor Open 0.5 $155.00 Oct 17, 8:23 AM
WL-02974101 Labor Open 3 $237.50 Oct 17, 8:23 AM
WL-02974102 Labor Open 4 $0.00 Oct 17, 8:23 AM
WL-02975051 Labor Open 0.5 $0.00 Oct 17, 4:03 PM
WL-02975052 Labor Open 2 $0.00 Oct 17, 4:03 PM
WL-02975053 Labor Open 8 $712.50 Oct 17, 4:04 PM
WL-02975152 Expenses Open 1 $0.00 Oct 17, 4:20 PM
WL-02975153 Expenses Open 1 $0.00 Oct 17, 4:20 PM
WL-02975154 Expenses Open 1 $0.00 Oct 17, 4:20 PM
WL-02975323 Expenses Open 1 $0.00 Oct 17, 5:21 PM
WL-02975324 Expenses Open 1 $0.00 Oct 17, 5:21 PM
WL-02975325 Expenses Open 1 $0.00 Oct 17, 5:21 PM
WL-02975326 Expenses Open 1 $0.00 Oct 17, 5:21 PM
WL-02975327 Expenses Open 1 $0.00 Oct 17, 5:21 PM
WL-02975328 Expenses Open 1 $0.00 Oct 17, 5:21 PM
WL-02975329 Travel Open 185 $0.00 Oct 17, 5:21 PM
WL-02975330 Travel Open 10 $0.00 Oct 17, 5:21 PM
WL-02975331 Travel Open 10 $0.00 Oct 17, 5:21 PM
WL-02975332 Travel Open 10 $0.00 Oct 17, 5:21 PM
WL-02975333 Travel Open 10 $0.00 Oct 17, 5:21 PM
WL-02975334 Travel Open 10 $0.00 Oct 17, 5:21 PM
WL-02975335 Travel Open 10 $0.00 Oct 17, 5:21 PM
WL-02975336 Travel Open 185 $0.00 Oct 17, 5:21 PM
WL-02975340 Labor Open 3.5 $0.00 Oct 17, 5:25 PM
WL-02976793 Labor Open 0.016666666666667 $304.00 Oct 20, 9:32 AM

Details