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← WO Overview

WO-01308609 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 9, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (298 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 14, 2025
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 18, 2025
3 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 14 Scheduled ▶ Running 2 2
Oct 14 → Oct 18 Tech On Site ▶ Running 3 5
Dispatch 0.2d
Coordinators 2.6d
Field Work 4.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.2 days
Coordinators
2.6 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Oct 9, 2025 Due: Dec 31, 2026 Completed: Oct 18, 2025 (439 days early)
📅
5.7 days Total Age
⏱️
4.0d in Tech On Site Longest Stage
🔄
6 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
44 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Davon Cox — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025
Visit 5 Oct 17, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534340
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jeff Ballard
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (4)
WO-01308607 Invoiced
FCO • Bryan Rodriguez
Created: Oct 9, 2025 • Closed: Oct 17, 2025
WO-01308609 (current) Invoiced
FCO • Davon Cox
Created: Oct 9, 2025 • Closed: Oct 18, 2025
WO-01308612 Invoiced
FCO • Philmon Mehari
Created: Oct 9, 2025 • Closed: Oct 17, 2025
WO-01308618 Invoiced
FCO • Joe Hudson
Created: Oct 9, 2025 • Closed: Oct 20, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 4.0 days stuck in "Tech On Site"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 9, 1:42 PM
Case Number: 00534340
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 9, 2:09 PM
Work Order: WO-01308609
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Oct 9, 3:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-13T05:00:00.000+0000, 2025-10-13T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1h 24m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-13T13:00:00.000+0000
💵
2x Expenses Added Oct 10, 8:37 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
2x Labor Added Oct 13, 2:39 PM
Type: Labor, Travel
Status: Open
Qty: 5, 188
🔧
▶
2 Status: Tech On Site Oct 14, 8:41 AM
Status: Tech On Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 15
⏱️
Labor Added Oct 14, 9:15 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.0 business days
💵
4x Expenses Added Oct 17, 2:43 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Oct 17, 7:11 PM
Type: Labor
Status: Open
Qty: 4, 3.5, 0.75
⏱️
▶
2 2x Labor Added Oct 17, 7:18 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 0.5
⏱️
Labor Added Oct 17, 7:25 PM
Type: Labor
Status: Open
Qty: 2
⏱️
4x Labor Added Oct 17, 7:35 PM
Type: Labor
Status: Open
Qty: 0.5, 4, 3.5, 0.75
⏱️
▶
2 3x Labor Added Oct 17, 7:49 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
🚗
7x Travel Added Oct 17, 8:19 PM
Type: Travel
Status: Open
Qty: 188, 15
💵
4x Expenses Added Oct 17, 8:30 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 17, 8:45 PM
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Oct 18, 9:52 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Davon Cox Oct 18, 10:02 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 1h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 20, 10:26 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:37 PM
Invoice Number: SM-244585

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.4 business hours
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00534340
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Oct 13, 9:00 AM
Created
Oct 9, 2:09 PM
Invoice #
SM-244585

Work Details (44)

Name Type Status Qty Amount Date
WL-02966167 Expenses Open 1 $0.00 Oct 10, 8:37 AM
WL-02966168 Expenses Open 1 $0.00 Oct 10, 8:37 AM
WL-02968728 Labor Open 5 $0.00 Oct 13, 2:39 PM
WL-02968729 Travel Open 188 $0.00 Oct 13, 2:40 PM
WL-02969507 Travel Open 15 $0.00 Oct 14, 8:43 AM
WL-02969561 Labor Open 0.5 $0.00 Oct 14, 9:15 AM
WL-02974885 Expenses Open 1 $0.00 Oct 17, 2:43 PM
WL-02974886 Expenses Open 1 $0.00 Oct 17, 2:43 PM
WL-02974887 Expenses Open 1 $0.00 Oct 17, 2:43 PM
WL-02974888 Expenses Open 1 $0.00 Oct 17, 2:43 PM
WL-02975522 Labor Open 4 $237.50 Oct 17, 7:11 PM
WL-02975523 Labor Open 3.5 $237.50 Oct 17, 7:11 PM
WL-02975524 Labor Open 0.75 $0.00 Oct 17, 7:11 PM
WL-02975548 Labor Open 0.5 $0.00 Oct 17, 7:18 PM
WL-02975549 Labor Open 4 $475.00 Oct 17, 7:18 PM
WL-02975556 Labor Open 3 $237.50 Oct 17, 7:23 PM
WL-02975557 Labor Open 0.5 $0.00 Oct 17, 7:23 PM
WL-02975563 Labor Open 2 $0.00 Oct 17, 7:25 PM
WL-02975569 Labor Open 0.5 $0.00 Oct 17, 7:35 PM
WL-02975570 Labor Open 4 $475.00 Oct 17, 7:35 PM
WL-02975571 Labor Open 3.5 $237.50 Oct 17, 7:35 PM
WL-02975572 Labor Open 0.75 $0.00 Oct 17, 7:35 PM
WL-02975596 Labor Open 2.5 $237.50 Oct 17, 7:49 PM
WL-02975595 Labor Open 0.5 $0.00 Oct 17, 7:49 PM
WL-02975597 Labor Open 5 $1,395.00 Oct 17, 7:49 PM
WL-02975599 Labor Open 2.5 $0.00 Oct 17, 7:52 PM
WL-02975657 Travel Open 188 $0.00 Oct 17, 8:19 PM
WL-02975651 Travel Open 15 $0.00 Oct 17, 8:19 PM
WL-02975652 Travel Open 15 $0.00 Oct 17, 8:19 PM
WL-02975653 Travel Open 15 $0.00 Oct 17, 8:19 PM
WL-02975654 Travel Open 15 $0.00 Oct 17, 8:19 PM
WL-02975655 Travel Open 15 $0.00 Oct 17, 8:19 PM
WL-02975656 Travel Open 15 $0.00 Oct 17, 8:19 PM
WL-02975670 Expenses Open 1 $0.00 Oct 17, 8:30 PM
WL-02975668 Expenses Open 1 $0.00 Oct 17, 8:30 PM
WL-02975669 Expenses Open 1 $0.00 Oct 17, 8:30 PM
WL-02975671 Expenses Open 1 $0.00 Oct 17, 8:30 PM
WL-02975684 Expenses Open 1 $0.00 Oct 17, 8:45 PM
WL-02975972 Expenses Open 1 $0.00 Oct 18, 9:52 AM
WL-02975973 Expenses Open 1 $0.00 Oct 18, 9:52 AM
WL-02975974 Expenses Open 1 $0.00 Oct 18, 9:52 AM
WL-02975975 Expenses Open 1 $0.00 Oct 18, 9:52 AM
WL-02975976 Expenses Open 1 $0.00 Oct 18, 9:52 AM
WL-02976839 Labor Open 0.016666666666667 $342.00 Oct 20, 10:26 AM

Details